[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Mitchell and Baller Defend Community Networks in ITIF Debate on June 1
Sign up for a live webcast (or if you are in DC, please attend) of Jim Baller and Christopher Mitchell engaging in an Oxford-style debate on the subject of community broadband with Rob D. Atkinson and Jeff Eisenach on June 1 at 9:00 EDT.
The statement to be debated is: "Governments Should Neither Subsidize nor Operate Broadband Networks to Compete with Commercial Ones." Guess which side Jim and I will take?