digital divide

Tagged Stories

Community Broadband: Bridging the Digital Divide

Publication Date: 
May 17, 2005
Author(s): 
Digital Divide Committee: Lafayette

In 2005, when Lafayette, Louisiana was considering a community broadband network, it created an excellent report discussing how a publicly owned network can work to improve digital inclusion. Six years later, the report remains well worth reading.

Public ownership provides more tools for making sure advances in communications technology benefits everyone.

Report Overview

This Digital Divide committee is motivated by the vision of our community creating a future in which everyone is both able to and motivated to seize the full power of a fiber optic network. Such a network has the potential to transform the lives of citizens in ways similar to the deployment of electricity, radio, and television. In building its own fiber-optic based utility, Lafayette creates the opportunity for further unifying the people of this community and, potentially, to help bridge current divides among her citizens. A publicly owned network can lower barriers to full and equal participation by making a new and powerful communication technology available to every citizen at the lowest practical cost. In our times, the keys to participation and productivity lie in these rapidly developing technologies. We recognize that if Lafayette is to experience healthy growth and benefit fully from such new technologies, all her people will need to become equal partners in our endeavor. Lowering the barriers to such a partnership and engaging in vigorous and innovative educational efforts will help us realize our community’s full potential.

Barriers preventing entry into the world of computers and the World Wide Web include low income, fear or suspicion of technology, a lack of understanding of how useful technology can be, and absence of instruction concerning computers and the Internet. In addition, transportation to places where computers and Internet access are available to the public and knowledge that such places even exist are barriers for some. For others, the use of technology is simply not integrated into their identity and they see few models for its productive use in their communities.

Lafayette citizens most likely to be standing on the other side of the digital divide include people who have low incomes, who are elderly, less educated, or disabled, members of ethnic minorities, and any community members who have been traditionally marginalized or for any reason feel separated from the broader society.

Bridging the digital divide is an excellent opportunity to bridge other divides within our community as well. As we reach out to help community members begin to connect to the world of technology, we can increase participation throughout the community. Through our actions we can demonstrate that we have a commitment to bring all Lafayette’s people into full participation. Our efforts to bridge the digital divide will produce benefits for all citizens, but will be of most help to those who currently participate the least.

To reach those members of our community who do not currently use computers or the Internet and help them understand how these tools can be useful to them and to our entire community, we must establish ongoing resources to provide the education, motivation, and content immediately relevant to residents of Lafayette Parish. Ideally, a secure, dedicated source of funds supplemented by grants would be set aside to help support these functions, ensuring not only greatest community benefit but also high levels of subscriber ship.

Our hope and intent is to build a vibrant, connected community, by strengthening existing community organizations and by encouraging new connections, educational and cultural resources, and economic opportunities for all.

Broadband Blindness Documentary

A new documentary from California explores the failure of the private sector and competition more generally to sufficiently invest in fast, affordable, and reliable access to the Internet.  It comes in three parts and runs about 25 minutes in total.  

This provides a good summary of the present broadband landscape and how AT&T, Comcast, and other major providers are not the answer to our increasing need for better connections to the Internet.

 

Susan Crawford Identifies Problems/Solutions with Broadband in America

Susan Crawford published an excellent essay in the New York Times presenting her Looming Broadband Monopoly argument as a discussion of the coming digital divide between those with access to next-generation networks and those without.

These numbers are likely to grow even starker as the 30 percent of Americans without any kind of Internet access come online. When they do, particularly if the next several years deliver subpar growth in personal income, they will probably go for the only option that is at all within their reach: wireless smartphones. A wired high-speed Internet plan might cost $100 a month; a smartphone plan might cost half that, often with a free or heavily discounted phone thrown in.

The problem is that smartphone access is not a substitute for wired. The vast majority of jobs require online applications, but it is hard to type up a résumé on a hand-held device; it is hard to get a college degree from a remote location using wireless. Few people would start a business using only a wireless connection.

She identifies the problem as a lack of competition in the market while highlighting the role of lobbying from the wealthy cable companies to keep it that way:

The bigger problem is the lack of competition in cable markets. Though there are several large cable companies nationwide, each dominates its own fragmented kingdom of local markets: Comcast is the only game in Philadelphia, while Time Warner dominates Cleveland. That is partly because it is so expensive to lay down the physical cables, and companies, having paid for those networks, guard them jealously, clustering their operations and spending tens of millions of dollars to lobby against laws that might oblige them to share their infrastructure.

In this essay, her preferred solution is better federal regulation that would require companies that own networks to share parts of their infrastructure with competitors (to significantly reduce the problems of natural monopoly). Unfortunately, she did not explicitly discuss the solution of the communities building their own networks - a topic she has discussed at great length elsewhere in very positive terms. Her essay ties in nicely with the paper we highlighted looking at the growing costs of network exclusion.

While we recognize the benefits of open access policies that require infrastructure owners to share their network rather than monopolizing it and profiting from the scarcity of these essential connections, we believe the best solution is to allow/encourage communities to build publicly owned networks -- particularly those that are open to independent service providers.

Even if the Obama Administration had the courage to take on powerful companies like AT&T and Comcast, the next administration could easily reverse any policies meant to encourage competition. Better to build community-owned infrastructure that is not as susceptible to the massive lobbying dollars of big cable and telephone companies.

Update: For those who saw the a subsequent response to Crawford's column in the letters-to-the-editor from Verizon's Chairman, he flat out lied in several of his rebuttal points.

Burlington Telecom Partners to Increase Digital Inclusion

On its facebook page, Burlington Telecom has announced a partnership with ReSOURCE, a local nonprofit, that will make refurbished computers available to qualified Burlington families.  

bt-digital-divide_0.jpg

Riverside: Municipal Wi-Fi is Alive in California

Riverside, California, an innovative city of 300,000 in the eastern part of Los Angeles has been a broadband pioneer even though it sits in the shadow of tech centers like nearby Santa Barbara.   Riverside’s accomplishment as a city catching up with the information age was evident when it was selected as one of the top 7 Intelligent Communities Award in 2011 by New York-based Intelligent Community Forum.  

“It’s an honor to be selected as one of the top 7 cities in the world.  It comes down to a couple factors, what communities are doing with broadband, but... includes digital inclusion, innovation, knowledge workforce (of folks within your community) and marketing advocacy... We rank very high in all those categories.” - City CIO Steve Reneker [Gigabit Nation Radio]

The cornerstone the city’s SmartRiverside initiative is a free public wireless network which covers 78% of the city’s 86 square miles.  Established in 2007 by AT&T (which also offers DSL services in Riverside), the maximum speed of the network is 768kbps, which at just under 1Mbps is decent enough to surf the web and check emails.  However the road to providing free Internet access and bridging the digital divide wasn’t so easy for Riverside.  

The City issued a RFP in 2006 for a provider to deploy a citywide Wi-Fi network, with the goal of making the Internet accessible to users who can’t afford higher cost plans.  The City met with respondents and a speed of 512kbps or about half a megabit was initially quoted as an entry-level speed that would complement existing services rather than compete against them.  The contract was awarded to AT&T who hired MetroFi to build the network and charge the city a service cost of about $500,000 a year.  MetroFi went bankrupt after completing only 25 square miles and Nokia Siemens took over but only completed up to the present level of coverage. 

In 2007, the wifi network launched and began bridging the digital divide. Through the City’s digital inclusion efforts, not only were modest-income families able to obtain low cost or free PCs but also have means to use them with an Internet connection.  

After AT&T acquired a competitor and created AT&T Wireless Systems (AWS), it informed the city in 2009 that it was going to off-load the network, transferring it back to Riverside at no cost.  AT&T wanted out because it “didn’t sign up enough customers who would pay for premium service.” [Riverside takes over Wi-Fi network] Given that the contract stipulated the network could not be sold or leased to a private owner until after five years of operation, the City of Riverside’s only options were to find a new “sponsor,” pay for it, or shut it down.   MuniWireless followed the events closely and revealed the community’s split between a quality public service they depend on and the willingness to pay for it:

The city council will vote on 16 March 2010 to maintain the network, find a sponsor, or shut it down. Some people in Riverside do not want the city to spend money on the network given the city’s precarious financial state, but others who have been enjoying the free Wi-Fi service, don’t want it taken away from them (see my article about St. Cloud, Florida whose city council ran into stiff opposition from residents over the termination of free Wi-Fi service). People who have been financially crushed and are trying to save money by using the free Wi-Fi service (and canceling their DSL/cable subscriptions) are urging Riverside to keep it up and running. This is exactly the same situation that the St. Cloud city council faces today. [Residents Oppose Closing of St. Cloud's CyberSpot Wi-Fi Network]

Smart Riverside

The Riverside City Council voted to end the AT&T contract and now owns the equipment.  Time Warner is now the service provider and Minnetonka-based US Internet was selected to service and maintain the network.  The new 5 year contract has the city paying $5.48 million, or a little over a million a year to US Internet. [US Internet takes over Riverside citywide Wi-Fi network] [Press Release]

In the future, Riverside hopes to build out the network to near full 100% coverage.  It was rejected in both rounds of NTIA stimulus funds.  In the first round, the city was not rural and did not lack resources to implement broadband.  In the second round, it’s $8 milllion request for a middle mile intranet connection was rejected.  However Riverside will benefit from indirect programs that did receive funds such as the California Emerging Technology Funds [CETF NTIA page] which does digital literacy.  This bolsters the city’s existing digital inclusion and PC refurb programs for low-income families. 

Comcast: Internet Access is Temporarily a Civil Right

You can now read this post at Huffington Post also.

As a condition of its massive merger with NBC, the federal government is requiring Comcast to make affordable Internet connections available to 2.5 million low-income households for the next two years.

In promoting the program, Comcast's Executive VP David Cohen, has made some unexpected admissions:

“Access to the internet is akin to a civil rights issue for the 21st century,” said David Cohen, Comcast’s executive vice president. “It’s that access that enables people in poorer areas to equalize access to a quality education, quality health care and vocational opportunities.”

It was only after the federal government mandated a low-cost option for disadvantaged households that Comcast realized everyone could benefit from access to the Internet. Sadly for Comcast, it has done a poor job of reaching those disadvantaged communities, by its own admission:

"Quite frankly, people in lower-income communities, mostly people of color, have such limited access to broadband than people in wealthier communities."

This is why so many communities are building their own next-generation networks - they know that these networks are essential for economic development and ensuring everyone has "access to a quality education, quality health care and vocational opportunities." And they know that neither Comcast nor the federal government are going to make the necessary investments. They need a solution for the next 20 years, not just the next 2.

Community Networks Map

Comcast has a de facto monopoly in many communities. Modern cable networks offer much higher capacity connections than older phone networks using DSL. So unless you are one of the few Americans served by a community fiber network or FiOS, you probably have two choices in broadband: relatively faster connections from a cable company or relatively slower connections from the phone company. Private sector competition is not around the corner - overbuilding a massive provider like Comcast is very difficult, which is why so few companies try.

Due to the limited competition, Americans pay their cable companies too much for access to the Internet. Consider that Tacoma residents pay less for the same services as those in Seattle, because Tacoma long ago built its own cable network.

Comcast uses its vast profits to lobby Congress and the Federal Communications Commission to repeal rules that stop big cable and phone companies from slowing down competitors like Netflix.

This is the rub. Comcast builds and operates networks to maximize its profit -- a model that simply does not fit essential infrastructure like the Internet. Who would invest in FedEx if UPS owned the roads and set the rules for access?

The question is how to solve this age-old problem. Even Comcast recognizes that its normal approach leaves millions behind. We can do better.

Chattanooga, Tennessee; Lafayette, Louisiana; Reedsburg, Wisconsin; Windom, Minnesota; Cedar Falls, Iowa; Wilson, North Carolina; Monmouth, Oregon; Highland, Illinois; Kutztown, Pennsylvania; Spanish Fork, Utah, and many others have built networks that actually put community needs first.
Chattanooga has the nation's most advanced citywide network. Tiny Kutztown has kept an extra $2 million in its citizens pockets through lower bills over the past 10 years. Rural Windom kept employers in town when incumbent providers could not meet their needs.

Smart communities invest in themselves rather than depending on big, absentee corporations. Requiring Comcast to provide affordable broadband connections is better than not, but continuing to let Comcast effectively decide who can afford access to the Internet is madness.

Building an Equity and Justice Movement for Communications

Publication Date: 
March 1, 2011
Author(s): 
Center for Media Justice
Author(s): 
Consumers Union

Following a four day retreat in September of 2010, Consumers Union and the Center for Media Justice released a report called Building an Equity and Justice Movement for the Internet, Mobile Phones, and Future Networks: A summary of goals, policies, strategies, and best practices by and for groups working for Internet policies that ensure opportunity, democracy, and equity for all.

Following a four day retreat in September of 2010, Consumers Union and the Center for Media Justice released a report called Building an Equity and Justice Movement for the Internet, Mobile Phones, and Future Networks: A summary of goals, policies, strategies, and best practices by and for groups working for Internet policies that ensure opportunity, democracy, and equity for all.

From the introduction:

This report is a brief summary of the Knowledge Exchange, written for participants and to share with the field. It reflects the open and frank discussions that took place during the convening, as well as the ease of communication among the group.

New America Foundation on Community Wireless and Digital Divide

A program from the New America Foundation discussing community wireless (including international perspectives) and the digital divide.

 

Video streaming by Ustream

DC-Net Expands with Multiple Stimulus Grants

DC-Net, the muni-owned and operated fiber network connecting hundreds of community institutions (schools, libraries, local government buildings), is expanding in scope and mission following three broadband stimulus awards.

But first, to introduce DC-Net, I am excerpting a few paragraphs from my comprehensive report on community networks - Breaking the Broadband Monopoly: How Communities Are Building the Networks They Need."

In 2007, DC-NET began with service to 135 sites, a number that has more than doubled to 280, including 140 school buildings alone. The network also provides connectivity for libraries, public hospitals, community centers, and some Wi-Fi networks.

DC-NET staff designed, installed, and have maintained the overwhelming majority of the network. As is common with all these networks, some operations are contracted out (e.g. fiberoptic construction and some aspects of maintenance, such as fixing fiber cuts).

DC-Net controls the locks and determines who has access to any part of its network, including key electronics on site in the buildings and elsewhere in the network, providing a high level of security.

On the critical issue of reliability, DC-NET has proven impressive. The network has more layers of redundancy than one typically finds with a commercial carrier and the uptime shows it. In the first year of operation, it tallied an impressive record – with only four buildings briefly losing their network connection in three events – an average of 15 minutes of interruption per site for the year. This is far better than the industry standard – in DC-NET’s first year of operation.

DC-Net is also more responsive to the needs of its subscribers. Though private companies like Verizon may require a month or even two to connect a new subscriber, DC-NET can do it in as quickly as a week to as long as twenty days. As for the services available, DC-NET will provide service from 2 Mbps -1000 Mbps, allowing subscribers far greater freedom to select the speeds they need than commercial providers offer.

This publicly owned network saves DC some $5 million/year compared to the costs of duplicating functionality using leased circuits. Even then, it would not be nearly as reliable due to limits in redundancy from leased lines. However, this impressive network can only be used for public agencies. Because DC-NET has used fiber conduit and pole attachment agreements from agreements with Comcast, RCN, and Verizon, DC-NET is currently limited to providing services to public, educational, and government entities only.

Fast forward to late summer, when DC received a grant to use the network to increase digital inclusion (quoted from article linked to above).

A $4.2 million grant from the National Telecommunications and Information Administration, coupled with $1.5 million in matching funds, will be put toward an Internet and computer skills education program offered at Washington, D.C.'s public libraries and community college campuses. The program will target underserved individuals, including low-income residents, seniors and residents who speak English as a second language. The six-month classes, called DC Broadband Education, Training and Adoption (DC-BETA), may start as soon as October, and will continue for two years. Washington, D.C., hopes to train a total of 3,400 residents, Sivak said. After graduating, participants will receive a free computer, tech support and six months of free Internet access.

...

Beyond this education component, two other grants awarded earlier by the NTIA address the cost and public availability of broadband. A $17.4 million grant will extend the district's high-speed fiber-optic network, called DC-Net, which is currently available to schools, libraries, public housing and other institutions. The money will grow the 330-mile fiber-optic network by 50 percent, Sivak said, connecting the network to 220 additional anchor institutions. Officials hope that Internet service providers will connect to Washington, D.C.'s lower-cost backhaul and in turn offer consumers lower-cost broadband than what's currently available.

When the community owns an impressive asset like DC-Net, it has much more power to develop innovative programs to benefit the community.

Seattle's Chief Geek: Broadband Monopoly Keeps Costs Too High

Bill Schrier, Seattle's Chief Technology Officer (informally, Chief Geek), recently explored the ways in which limited competition in broadband has kept prices too high for many Americans and suggests high prices should be a cause for concern on the level of network neutrality. He is right not only in noting the problem, but noting that there is no solution to it forthcoming from the states or feds.

However, communities can take control of broadband prices by building their own networks. Not only can they guarantee lower rates, they effectively force lower rates from incumbents (and often increased investment) by merely increasing local competition.

Due to limits in law and FCC policy, building a network is really the only power of local governments to ensure the community has the broadband access it needs to succeed.

I have long found it amazing that local governments have the power to set a limit on the lowest tier of cable TV prices but no ability to require a basic tier of Internet. What is more important to communities? Cable TV or broadband?

The City of Seattle – and other cities and counties – can regulate cable TV to a limited extent. Therefore we can demand cable companies provide a low cost basic service – $12.55 in Seattle for Comcast, for example, and there’s even a discount to that low rate for low-income residents – more details here.

The State of Washington – and other States – can regulate telephone service, and require telephone companies to provide a low cost basic phone rate, e.g. $8 a month for 167,000 households.

But NO ONE regulates broadband/Internet access. Consequently ISPs can charge whatever the market will bear. So in our present monopoly or duopoly environment throughout the nation – that is little choice for most of us – prices are at $30, $40 or more for even moderate speed access. Higher speed access is $100 or more. And that means low-income, immigrant, seniors and other households cannot afford access to the Internet. So they and their children are denied what is probably the most important pathway to education, information, jobs and higher income – access to the Internet. Even middle income households or neighborhood businesses cannot get affordable truly fast (e.g. 5 megabits per second symmetric) broadband.

Bill's post is well-linked and worth reading in its entirety. We continue to follow Seattle's consideration of publicly owned broadband network.

Photo used under creative commons license from flickr.