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More Consolidation, Fewer Jobs, No Duh
"AT&T and Verizon have slashed the frontline workforce, and there simply are not enough technicians available to restore service in a timely manner, nor enough customer service representatives to take customers' calls. Let me share some statistics. Since 2004, AT&T reduced its California landline frontline workforce by 40%, from about 29,900 workers to fewer than 18,000 today. The company will tell you that they need fewer wireline employees because customers have cut the cord going wireless or switched to another provider, but over this same period, AT&T access line loss has been just under nine percent nationally. I would be shocked if line loss in California corresponds to the 40 percent reduction in frontline employees. "Similarly, since 2006 Verizon California cut its frontline landline workforce by one-third, from more than 7,000 in 2005 to about 4,700 today. I venture that Verizon has not lost one third of its land lines in the state."Note that AT&T, Verizon, and other massive incumbents like Comcast have been wildly profitable over this term. The same trend holds in cellular wireless - as noted by the Wall Street Journal:
The U.S. wireless industry is booming as more consumers and businesses snap up smartphones, tablet computers and billions of wireless applications.
Community Networks Provide Cable/Broadband Competition That is Otherwise Unlikely
New Video: Community Fiber Networks Better than Phone, Cable Networks
The Short Story of AT&T's Attack on Schools, Libraries in Wisconsin
I wrote the following synopsis of AT&T's attack on schools and libraries in Wisconsin for SaveTheInternet.com. We are still waiting for the Governor to sign the bill, something that may take another week or longer apparently.
WiscNet is an Internet services co-op that provides Internet access to the vast majority of schools and libraries in Wisconsin, as well as a number of local governments. Because it’s a co-op, it can deliver lower-cost broadband to public entities than they could negotiate on their own. The arrangement between WiscNet schools and governments saves Wisconsin taxpayers millions of dollars each year and offers services that private companies like AT&T won’t provide.
Despite WiscNet’s proven utility throughout the state, AT&T and its incumbent allies (a group called Access Wisconsin) attempted to murder WiscNet in the back alleys of Madison, Wisconsin’s capital. But following a dramatic outpouring of public support for the network, lawmakers compromised and merely placed it on death row.
AT&T dumps millions into Wisconsin politics for a reason — to enact its agenda. When it furtively inserted a few provisions into a budget bill in the 11th hour a few weeks ago, legislators went merrily along without asking any questions.
These provisions would have effectively shut WiscNet down, and they would have required the University of Wisconsin, a premier research institution globally, to withdraw from Internet2 and other research networks. They also would have forced the University of Wisconsin Extension to return federal broadband stimulus grants that had already been used to break ground on projects to improve connections in rural areas with inadequate connections. Returning those grants would have cost $27.7 million over 5 years to the involved communities and killed almost 500 jobs.
AT&T Stumbles in Purchase of "Grassroots" Support
WiscNet Under Continued Attack, Contact Elected Officials
Positive Update from Wisconsin on WiscNet, Stimulus Awards
Access Wisconsin Supported Broadband Stimulus Before They Opposed It
"This is by far the greatest assault we've ever felt from the University of Wisconsin Extension," said Mark Weller, president and CEO of Access Wisconsin, which represents 30 mostly small, rural telecommunications providers.
Does AT&T Really Own the Wisconsin Legislature? Battle Over WiscNet Continues
Synopsis
AT&T and its allies have long made false claims against WiscNet, setting the stage for their lobbyists to push this legislation to kill it. AT&T and some other incumbents want to provide the services WiscNet provides in order to boost their profits. WiscNet not only offers superior services, it offers services the private providers will not provide (including specialized education services). For instance, from the WTN article:One of features that differentiates WiscNet from a private broadband provider is allowing for “bursting,” so that during isolated periods when researchers send huge data sets, they greatly exceed the average data cap. UW-Madison currently uses seven gigabits on average, and would have to procure 14 gigabits under the new legislation, even though most of the extra seven gigabits would seldom be in use, Meachen [UW CIO] said. “We'd be paying for the fact that researchers have to send these huge data sets, and not have it take hours and hours to get to where it's going,” Meachen said. “You can't afford to pay for that extra 7 gigabits from the private sector because it's too costly. They increase your charges based on that.” A private network would not have the necessary capacity for scientists on the UW-Madison campus, who are some of the leading researchers on next generation Internet.
AT&T Tells Wisconsin "All Your Tax Dollar Are Belong to Us"
The motion prohibits the UW System from taking part in WiscNet, the network provider for 450 organizations, including K-12 schools, libraries, cities and county governments.No one has any doubts that AT&T and its allies are squarely behind this measure. To be clear, this has nothing to do with last-mile connections. WiscNet is not providing connections to residents. This is a question of whether local governments can use a network they build and operate collaboratively with other public institutions like UW or whether they have to take whatever AT&T is selling (many small towns only have a single incumbent offering these dedicated access connections). Last year, we wrote about Republican opposition to a broadband stimulus project that is expanding WiscNet to four local communities.