[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
The Case for Municipal Broadband in Florida
From the Executive Summary:
From fiber optic communications between medical offices and hospitals in and around Leesburg, to advanced services for schools, students and a business park in Quincy, to a wireless “Downtown Canopy” in Tallahassee, cities and towns throughout the State of Florida are taking charge of their futures by investing in new, exciting and innovative broadband technologies that attract businesses, educate the young, and improve the quality of life. For many communities, the availability and affordability of broadband services is just as important to their future as roads, schools, water systems, airports and convention centers have been in the past. Unfortunately, legislation has been designed to restrict or inhibit the ability of Florida’s municipalities to provide these vital public services to their communities which puts millions of Floridians at risk of being left behind in the digital revolution.
The Florida Municipal Electric Association does not have this paper on its site anymore.