[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Two Kentucky Utilities Opt for FTTH
Some 10,000 households and businesses in rural Kentucky will soon have FTTH as Russellville and Barbourville have decided to make this long term investment to ensure their communities can take advantage of modern technology and communications.
This Calix press release goes into the technical gear involved.
(Image: Russellville Welcome Banner, a Creative Commons Attribution Non-Commercial (2.0) image from jstephenconn's photostream)