[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Tim Danahey and Chris Mitchell Talk Muni's
Tim Danahey recently brought Chris Mitchell on his show to talk about municipal networks and their role in preserving network neutrality. Tim is a fan of the Institute for Local Self-Reliance and our work.
Tim is a great interviewer because he is up on the issue and politically savvy. From the show website:
If President Obama or the FCC don’t stand up for the people, the open internet will soon end. If you want to get your internet voice out to the world, you may have to pay for the priority. Furthermore, you may have to out-bid well-funded corporate internet users. The President shows no sign of upholding his 2007 promise to sustain net neutrality and his appointee to head the FCC is a communication industry insider. What can the people do? First, try to get the President to keep his promise. If he won’t, then many communities in the United States are setting-up community-owned broadband service that is up to 40 times faster than corporate-owned internet service provides. It’s also less expensive and it is becoming a powerful economic development tool for communities that have already implemented it. In fact, it’s so good that Koch-funded ALEC is trying to shut it down. But we can do it. Here’s how.