[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Lisa Gonzalez has been a native Minnesotan since the day she set foot here in 1990. She is thrilled to be working on examining and advancing the concept of connectivity, an integral and expanding part of our economy and our quality of life, through community broadband.
Lisa's background includes freelance journalism, law, state politics, higher ed, crafting design, and her favorite role - being a parent. She has learned boatloads from each and every experience and is excited about this new adventure. Lisa and her two daughters live for camping, biking, and hanging out and share their home with a cat named Trixie.
- Member for
- 1 year 38 weeks