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Small Texas Town Don't Need No Stinkin' CenturyLink

The people in Kemp, population 1,100, have officially said "adios" to CenturyLink and now give their business to a local wireless provider, reports Government Technology. According to the article, the community grew tired of slipshod service and repeated service interruptions:

At one point, the city lost its Internet connection for five days. “That was the last straw because that was detrimental to us, because we depend on the Internet so much more, especially with our phone system," said [City Administrator Regina] Kiser. "We had just gone with the voice over IP [Internet protocol] when our system went down for five days, so you try to call city hall about various things, including the police department, and there was no phone. So, that was horrible.”

After a year of requests from the municipality for better service went unheeded, government officials decided it was time to make some changes:

“If you’re a government entity and you call in, they send you into cyberspace somewhere and your phone just rings and rings and rings, and I guess there’s just not any commission to be made on cities from what I’m understanding,” Kiser said. “This problem’s been going on for about a year, as far as not having the power we need to run our court program. So we tried, but it was just impossible to deal with CenturyLink.”

Kemp now works with One Ring Networks, where they receive service for a rate of $450 per month. There was no installation charge and in exchange, One Ring Networks is able to expand its network in the community. It now has the opportunity to sell service to residents and businesses in Kemp.

Unlike the typical "up to" speeds the big incumbents offer, One Ring Networks claims it "carves out" 5 Mbps download and upload for each subscriber, says Kris Maher from One Ring Networks:

“With the other carriers, that 10 Mbps by whatever is a best effort service, which means it can go up to 10 Mbps, but 10 Mbps isn’t guaranteed. Ours is right at 5 and it’s always going to be at 5, no matter who else is on our network.”

Kiser notes that residents are happy with their new provider and that, despite a brief delay caused by inclement weather, the upgrade was a simple task:

“CenturyLink’s been the only game in town for so long, they took advantage of the situation and they’re probably freaking out now that they have some competition for the first time,” Kiser said.

Graphic: LD 1185 Proposes Planning Grants for Munis in Maine

In late April, LD 1185 and several other broadband bills came before the Maine House Energy, Utilities, and Technology Committee. We have seen a flurry of activity in Maine this year as local communities deploy networks, develop plans, or begin feasibility studies. Likewise, the state legislature has been active as House and Senate members try to defibrillate the barely beating heart of the state listed as 49th for broadband availability.

The national providers in Maine - Time Warner Cable and FairPoint have little interest or capacity to invest in high quality services in Maine. Time Warner Cable is more focused on major metros and being acquired. FairPoint is laying off workers and also, positioning itself to be acquired. Fortunately, these big companies aren't the only option for improving Internet connectivity in Maine.

LD 1185, presented by Representative Norm Higgins, seeks to establish $6 million this year in funds for local communities that wish to deploy municipal networks. Maine already has the middle mile Three Ring Binder in place; the focus of this proposal is to help communities get the infrastructure they need to connect to it. In an effort to get the word out about the bill and grow support, Higgins and his team created this graphic explaining the proposal (a 2-page printable edition of the graphic is available for download from the link below):

LD 1185 Graphic

LD 1185 Graphic

According to a recent Legislative Bulletin from the Maine Municipal Association, LD 1185 and LD 1063, which redirects ConnectME towards issuing planning grants, appear to have the most traction of all the Maine bills. Testifying in support of both bills were the Maine Office of the Public Advocate, the ConnectME Authority, the University of Maine, Great Works Internet, Maine Fiber Company, the AARP, and the Coastal and Island Institutes. The Mayors' Coalition, and community officials from Rockport, Isleboro, South Portland, and Orono also testified in favor of the bills.

From the Office of the Public Advocate's Testimony on LD 1185:

The bill proposes to provide municipalities with matching grants to fund broadband planning efforts, and provide technical support to those communities. Providing this kind of assistance to communities is important to ensuring that those communities make informed decisions regarding use of public funds for broadband investment. The bill offers several novel and useful concepts not seen in other legislation that are particularly promising.

As can be expected, Verizon, Fairpoint, Time Warner Cable, and the Telecommunications Association of Maine testified in opposition.

Small ISPs and Paperwork - Community Broadband Bits Episode 151

Back in March, I spoke at the Iowa Association of Municipal Utilities Telecom conference, which is always an event with interesting people. While there, I met Doug Hammer and Krista Allen of Harlan Utilities. With just over 5,000 people, Harlan is small but they actually have better Internet and cable choices than most of us, in large part due to the municipal utility.

Doug is the Director of Marketing and Krista the Director of Finance & Customer Service. We spoke again for this week's show about the challenge small ISPs have in just completing the paperwork required of ISPs by the federal government. Though small utilities like Harlan have only a few staff people, they are subject to many of the same forms as much larger companies.

We talk about the paperwork, but also some of the benefits that Harlan's municipal utility brings to the community.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 22 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

Listen to previous episodes here. You can can download this Mp3 file directly from here.

Thanks to Persson for the music, licensed using Creative Commons. The song is "Blues walk."

Morristown FiberNET in the Spotlight

In a recent report, WBIR Knoxville shined the spotlight on Morristown. The article and video discuss how FiberNET has improved its telecommunications landscape by inspiring competition, offered better connectivity to the region, and how state law prevents other towns from reaping similar benefits. We encourage you to watch both of the videos below.

Morristown's utility head describes how it considers high-speed Internet access to be a necessary utility:

"You had railroads, you had interstates, and this is the new infrastructure cities need to have," said Jody Wigington, CEO of Morristown Utility Systems (MUS). "To us, this really is as essential to economic development as having electricity or water."

Morristown began offering gigabit service via its FTTH network in 2012. It began serving residents and businesses in 2006 because the community was fed up with poor service from incumbents. Since then, FiberNET has stimulated economic development, saved public dollars, and boosted competition from private providers. 

Prices for Internet access are considerably lower in Morristown than similar communities. From the article:

Morristown's Internet service is more expensive than Chattanooga, but much faster than the rest of the region at a comparable price. A 100 Mbps synchronous connection is $75 per month. Advertised rates for Comcast in Knoxville show a price of almost $80 per month for a 50 Mbps connection with much slower upload speeds. A 50 Mbps connection in Morristown costs $40 per month. The cable Internet option in Morristown is Charter, with an advertised price of 35 Mbps for $40 a month.

As we have seen time and again, the presence of a municipal network (nay, just the rumor of one!) inspires private providers to improve their services. AT&T offers gigabit service in Morristown and Comcast has announced it plans on offering 2 gigabit service in Chattanooga.

"Without a major disruptor like we've seen in Chattanooga and in Morristown, there's really no reason for these guys [private companies] to go out of their way to make a big spend to make bandwidth faster. It just simply doesn't make good business sense," said [Dan] Thompson, [senior analyst for Claris Networks].

Thompson said he does not believe there should be any concern that municipal Internet would result in a monopoly akin to other utilities.

"If you go to Chattanooga, Comcast advertises like crazy on billboards down there. You don't see that here [in Knoxville] at all. Comcast is still there. AT&T is still there. They're still viable options."

Beyond offering better service to residents, FiberNET also attracts more employers. In 2013, we reported on 228 new jobs in the community, attracted here in part because of FiberNET's reliability. Most recently:

"There is a new call center that is looking at relocating to Morristown. They told us the local provider can get them fiber in the building for around $1,000. The guy from our utility company told him we've already got fiber to your front door and we'll put it in the building for free because you're going to be helping our economy and jobs. Their jaws drop. Businesses really are shocked by what we have here," said [President of the Morristown Chamber of Commerce Marshall] Ramsey. "They looked at Blount County and looked at Knoxville, but the confidence in the networks just isn't there right now."

Even though the FCC struck down state restrictions on municipal networks in Tennessee, local communities are not rushing to deploy their own networks. The state is challenging the federal action, and no local community has announced an expansion due to the uncertainty around the appeal. With this appeal, the state of Tennessee is wasting taxpayer dollars to deliberately slow the deployment of essential infrastructure in rural communities.

As Wigington acknowledges in the story, a municipal fiber network is no small endeavor. Nevertheless, only a local community can know if it has the ability, drive, and need to venture into Internet access as a utility.

Wigington said the decision of whether to compete with private industry should ultimately be made by the cities, not made for them by the legislature or the cable companies.

"Cities need to be able to make this decision."

Community Broadband Media Roundup - May 15

Community Broadband Stories, by State:

California

A Disconnected Valley: SCV's high-speed technology crawls by Jana Adkins, Signal Santa Clarita Valley

Why Santa Monica Built its Own Internet Service: It all comes down to how well you connect, and when you do - word travels quickly by Jana Adkins, Signal Santa Clarita Valley

Massachussetts

Hyper-fast Internet coming to parts of Westfield, but it's not from a company you'd guess by Dan Glaun, MassLive.com

Minnesota

How the Legislature is cheating Greater Minnesota on broadband by Brian Lambert, MinnPost

North Carolina

North Carolina sues FCC over Wilson community broadband decision by Rick Smith, WRAL TechWire

"Rural areas in North Carolina already suffer from some of the slowest speeds in the nation because the big telecom giants see no financial reason to connect them," the Institute said. "The FCC ruling will help communities that will never be covered by these corporations to finally have Internet access beyond dial-up service."

NC Attorney General appeals FCC municipal broadband ruling, Associated Press

Washington

Seattle City Council hears case for public Internet by Josh Green, KING-TV

Municipal broadband in Seattle? New group lobbies city for public Internet by Taylor Soper, GeekWire

“The big electric companies had formed into giant monopolies, not unlike the monopolies we deal with today with Internet,” [Christopher] Mitchell said. “They repeatedly claimed that local government could not operate a municipal electric grid and said it would end up in failure and disaster. As you know in Seattle, that’s not true. We’ve seen local government take technology of the day and craft it so everyone benefits from it.”

Broadband access: An essential part of modern lives by Deanne Ly, Seattle Times

It is truly unfortunate that those in lower-class areas such as South Park do not get the same high-quality Internet as those in South Lake Union because they cannot afford the exuberant prices of monopolies like Comcast or Century Link.

Lower-class neighborhoods would benefit greatly from this program and it is imperative that we give equal opportunities to all. It is time for monopolies to stop controlling the lives of many.

Gigabit Cities

How Digital Equity Is a Driving Force for Some Gigabit Cities by Michael Grass, Route Fifty

“We cannot create gated digital communities,” the mayor noted. In fact, Chattanooga is known for its municipally-operated 1-gigabit high-speed fiber-optic network, which connects every home and business over 600 square miles in and around the city. “We want to use our gig network to break down barriers,” Berke said.

Gigabit Cities: I've Seen the Future by Ray Le Maistre, Light Reading

6 Steps Towards a Gigabit City by Mari Silbey, Light Reading

Gigabit Cities Live Hits Atlanta by Alan Breznick, Light Reading

Other Community Broadband News

ALEC-Based Restrictions on City-Run Internet at Risk After FCC Ruling by Allan Holmes, The Center for Public Integrity

Obama's Broadband Legacy by John M. Eger, Huffington Post

It is in the city and region that Obama sees hope for the nation's future, and it's broadband that he sees as a vital first step toward a whole new economy based not on manufacturing or even service provision but on knowledge or, more precisely, creativity and innovation. Now, for the first time in years, the door is open for cities everywhere to take the lead in building a broadband infrastructure that can be one of the fastest, cheapest Internet services imaginable.

Decorah, Iowa, Considers the Future of MetroNet

Decorah, named an "All-Star Community" in part due to benefits from their internal fiber network, is now exploring new ways to utilize MetroNet. According to a recent Decorah Newspapers article, the six community anchor institutions (CAIs) that collaborated to deploy the network recently met with the city council to discuss the future.

The 11-mile network began serving CAIs and an additional 18 facilities in 2013. After a 2008 flood that knocked out communications, the city, county, and school district began planning for the network. Eventually, the project grew to include Luther College, the Upper Explorerland Regional Planning Commission, and the Winneshiek Medical Center. BTOP funds paid for much of the approximate $1 million deployment but contributions from participants supplied an additional $450,000.

According to the article, MetroNet supplies each institution with its own fiber, leaving plenty to spare. Decorah City Manager and Chair of the MetroNet Board Craig Bird says that the network has a "vast amount" of dark fiber available that is not being used. Members of the community have approached the Board about using the fiber for better connectivity beyond current uses:

Bird said the MetroNet Board has to decide how to respond to a grassroots petition committee of citizens “demanding access to the MetroNet and faster broadband speeds and fiber capacities” for Internet access to private homes and businesses.

“The MetroNet Board is now starting to look at the future and what the MetroNet holds for the six anchor members, but also for the community,” he told the Councils.

At the city council meeting, Bird discussed the possibility of creating a municipal Internet utility, creating a cooperative, forming a nonprofit, or leaving MetroNet as a service for the existing members and facilities. They also considered the option of leasing dark fiber to private providers.

Bird also told the council that the MetroNet Board has agreed to participate in a regional feasibility study to include northeast Iowa. The Iowa Association of Municipal Utilities has commission the study that will include a number of towns:

“The feasibility study is going to look at a lot of things. Basically, what our current capacities are and what assets we already have. We know what the MetroNet has, we know what (the other communities have), what impact does that have for Northeast Iowa and what would it take to connect these existing infrastructures together so that we can take advantage of the traditional economies of scale for purchasing. Some of these communities are already purchasing video. They’re competing directly with Mediacom,” Bird told Decorah Newspapers.

“Part of the feasibility study is how can we collectively come together and do that same thing with larger volume and more efficiency. There is power in numbers – not just for video, but for the triple play as it’s called in the industry – video, voice and data (television, phone and Internet),” Bird said. 

Waverly will also be included in the study. The town of 10,000 is commencing deployment of its municipal gigabit fiber network and expects to be serving the community in 2016. Whether Decorah follows the same path remains to be seen:

Bird said the process of determining the MetroNet’s future is just starting.

“It needs more discussion – there’s no question on that,” Mayor Don Arendt said.

“We can make a better decision once we know if forming a utility is what is best for us and what the other entities want to do,” Niess said.

Yet Another Homeowner Led Astray By Giant ISP; Responds with Muni Fiber Initiative

Last month, we highlighted the story of Seth, a Washington state homeowner forced to put his home up for sale due to a perfect storm of sloppy customer service, corporate bureaucracy, and terrible Internet policy. Now meet Dave Mortimer from Michigan.

Dave in another person in a similar situation, reports Ars Technica. In 2013 incumbent AT&T told Dave three separate times that the house he had his eye on in rural Lowell had U-verse fiber network capabilities. Their website verified what customer service represenatives told him. Dave is an IT professional and wanted the opportunity to work from home. He must be on call while not in the office and so requires a fast residential Internet connection. 

After buying the home and moving in, AT&T backpedaled. Actually his best option was DSL offering 768 Kbps. Oops!

Working from home was a struggle. After Dave complained to AT&T, the FCC, the FTC, and the state Public Service Commission, the provider eventually updated their website but that didn't help Dave. He limped along but seldom worked from home as he had planned to do from the start. His office is 30 minutes away.

Finally, AT&T billed him for a phone line he never requested leading to an auto-payment error and a shut-off of his Internet service. That was enough for Dave. He approached a local wireless provider Vergenness Broadband and, working with the installer, attached the receiver to a tree some distance from his house and buried the extra long cable in cracks in his driveway to his house. Dave now pays $60 per month and gets the 3 Mbps download / 1 Mbps upload he was promised.

Dave is no where near the 45 Mbps he had hoped to obtain from the phantom U-verse, but he has this to say about his local provider:

“This is a night and day difference since switching from AT&T," he said. "Everything that AT&T did wrong, this small local company is doing right.”

Dave was fortunate to have a local company able to bring him service, even though it is not broadband as defined by the FCC. Nevertheless, he considers this a temporary fix and the best he can get for the time being.

This small company lured away Dave from AT&T but the Telecom Death Star is probably not worried about a massive customer exodus in Lowell. The Lowell Ledger recently reported on an April City Council meeting where Dave discussed his problems with AT&T and hte lack of broadband competition in Lowell:

Ryan Peel, owner of Vergennes Broadband LLC, said that his company had no plans to offer Internet service within Lowell city limits.

“We go head-to-head with Comcast and AT&T and it is very difficult to compete, basically because their prices are so low,” Peel said. “We basically don't have a presence in the city of Lowell because of that..."

That leaves few options for rural dwellers. Peel continues:

"...They cover just about everybody that's here. The outlying townships, that's a completely different story. That's part of my vision, has been to cover the more rural areas and not focus so much on town, just because of the options that already exist.”

Which leaves few options for town dwellers. Two options - DSL or cable with no choice of providers - verges on being no options at all.

AT&T has no one to blame but themselves as Dave's idea, the Lowell Fiber Initiative, takes off. He has presented his idea to the City Council and assembled a collection of resources to educate others in the community. Lowell already has its own electric utility, much like Michigan's Sebewaing, that fired up its own gigabit FTTH network late last year.

Michigan is one of the 19 states with restrictions on the books but, in light of the FCC's February ruling striking down restrictions in Tennessee and North Carolina, the future for places like Lowell may be brighter. As long as AT&T continues to offer business as usual, more Daves will continue to build movements like the Lowell Fiber Initiative.

Dakota County Expanding Fiber Network

Minnesota's Dakota County community leaders are planning to expand their existing fiber optic network, reports Blandin on Broadband's Ann Treacy. She attended a recent County Commissioner's meeting in which commissioners approved $1.2 million to add another 500,000 feet to the network.

Dakota County plans to perform some upgrades in addition to the expansion. They hope to collaborate with municipal and state government as well as a local school district. In addition to connecting more public facilities, a key benefit of this expansion will be to improve traffic signals along several busy corridors. 

Dakota County is taking advantage of transportation projects and its dig once policy to install conduit and fiber. This project will also add redundancy and capacity to the existing network and create potential connections to an industrial park. By sharing the cost of the expansion and the maintenance, each participating entity will see many benefits at a fraction of the cost from leasing from an incumbent provider.

The Dakota County Broadband Initiative recently began a campaign to approach local community leaders in order to offer info on the potential benefits of further leasing fiber to private businesses. Nearby Scott County, which offers connectivity to a number of businesses, has successfully used their fiber for economic development.

The SunThisWeek reported on a March Burnsville City Council meeting where Consultant Craig Ebeling spoke on behalf of the Initiative:

Private-sector telecom providers don’t have the capital to extend fiber widely, he said, echoing findings in the Design Nine study. Meanwhile, Scott County “smacked us in the face” with its fiber advantage, he said. It’s no time for a “hide your head” approach, [Council Member Dan] Kealey said.

“Shame on us for not being long-sighted enough to figure that out before,” he said.

The County has also realized that the network could be used to improve residential access. An Star Tribune article in March reported that only 64 percent of Dakota County homes have access to fixed broadband. As a response:

County officials are meeting with staff from local cities to come up with what they jokingly call “the mother of all joint powers agreements” that would guide growth of the fiber-optic network across the county.

“We’re not getting any help from the federal government. We’re not getting any help from the state government. So we have to do it ourselves,” [Deputy County Manager Matt] Smith said.

To learn more about Dakota County's publicly owned network and some of its benefits, read our 2014 report All Hands On Deck: Minnesota Local Government Models for Expanding Fiber Internet Access.

ECFiber Adds 1,000th Customer; Continues to Expand in Vermont

In April, ECFiber connected it 1,000th customer in Thetford Hill. Users at the First Congregational Church, described as the oldest meeting house in the state, have nothing but kudos for ECFiber and their new high-speed symmetrical Internet access. From the press release [PDF]:

“The service has been great so far,” said David Hooke, Chair of the Board of Trustees, “and we really appreciate that ECFiber is a community owned organization committed to bringing state of the art connectivity to rural east central Vermont. This will be a boon for the whole region.”

To celebrate the milestone, ECFiber Chairman Irv Thomae presented a special certificate to the Church.

This is just the latest accomplishment as ECFiber expands across Vermont. The consortium of 24 towns continues to obtain financing one expansion at a time. According to another press release [PDF], the community owned network just added an expansion to encompass the towns of Chelsea and Tunbridge. This will allow 80 more rural household to subscribe; more will soon be on the way:

“This is the first of several expansions we’ll be opening this summer,” said Irv Thomae, Chairman of ECFiber and Governing Board delegate from Norwich. “We’re pleased that more residents in this area are now able to enjoy the benefits of locally grown, full time, state-of-the-art real broadband.”

Read our previous coverage of EC Fiber here.

UPDATE: Today, ECFiber announced that it is now offering free bandwidth upgrades to local schools, public institutions, and libraries. The announcement, another example of a publicly owned network going the extra mile to improve the quality of life in the community, is published in VermontBiz. From the announcement:

“Thanks to our high speed infrastructure and state-funded dark fiber and grants that have helped interconnect many of our hubs, ECFiber has excess bandwidth (particularly during daytime hours) and we are pleased to be able to offer it to all these institutions, many of which operate under tight budget constraints,” said Irv Thomae, Chairman of ECFiber and Governing Board delegate from Norwich. “Although 400 Mbps is currently the fastest speed we offer, we hope to be able to continue to provide these institutions the fastest speed we offer in the future.  We hope to provide 1 Gigabit per second speeds within one year.” 

Grants are from the Vermont Department of Public Services Connectivity Initiative and will help to connect even more schools and libraries.

The Latest on Wired West Rural Fiber - Community Broadband Bits Podcast 149

Our second episode of Community Broadband Bits featured an interview with Monica Webb, Chair of the Wired West Board and Spokesperson. Three years later, we are excited to have Monica on the show again to update us on their recent progress.

As we recently noted, the state has decided to contribute significantly to the capital costs of a network connecting these rural towns and the towns are currently voting on whether to move forward.

In our discussion, we discuss Wired West and what it is like to live with very poor Internet access in 2015. You can read all of our coverage of Wired West here. Keep an eye on @Wired_West on Twitter for breaking news - 2 more communities voted to move forward with overwhelming majorities last night!

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 27 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

Listen to previous episodes here. You can can download this Mp3 file directly from here.

Thanks to Persson for the music, licensed using Creative Commons. The song is "Blues walk."