symmetry

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WindomNet Turns on Southwest Minnesota Broadband Services

Exciting times in rural southwest Minnesota, as Southwest Minnesota Broadband Services has turned on its first customer. SMBS is a broadband stimulus-enabled partnership with eight rural communities and WindomNet, the muni FTTH network in Windom.

The Rev. Andrew Schensted and his wife, Lisa, were the first to be connected. The fiber-to-home connection provides “obnoxiously fast Internet,” Andrew Schensted said in a SMBS press release.

The SMBS Internet is “at least 10 times faster” than what they had when living in the metropolitan area, Andrew Schensted added. The couple has been able to streaming video in full HD from TV streaming websites.

So it begins... the Metro around Minneapolis and St Paul have to rely mostly on Comcast for connections to the Internet. CenturyLink's DSL is generally slower and in many places, utterly unreliable. Monticello has had a blazing fast connection (faster than we can get in the metro) at lower prices for more than a year. Communities served by HBC also have faster connections in SE Minnesota. In the coming year, the stimulus-funded networks on the North Shore will also have better connections than we can get. It will be curious to see how development patterns adjust in the coming years.

“The demand for higher-speed Internet in our rural area is daunting,” Olsen said. “People not only want faster speeds, they need it for their business operations. If the wireless trial is successful, it could provide a better option to those not on the fiber system. “

Southwest Minnesota Broadband Services (SMBS) is a consortium of eight communities including Bingham Lake, Brewster, Heron Lake, Jackson, Lakefield, Okabena, Round Lake and Wilder. The 125-mile, $12.8 million dollar fiber ring is expected to be completed in September 2012.

The fiber-optic communication network has the capacity to bring fast, competitively priced services for internet, phone and cable TV to residential subscribers as well as businesses and other community institutions. The government grant-supported project is intended to provide southwest Minnesota with the telecommunications connectivity required to remain competitive in the global marketplace.

The new network has bucked a strong trend among community fiber networks of offering symmetric connections to the Internet. Packages and pricing are available here. If I had to guess, the most commonly subscribed-to package will be the 10/2, which is pretty limiting in the upstream (though a tremendous improvement over the status quo).

Update: I have just verified that Windom is limited in what they can offer in the upstream presently due to the limited options they have for connecting to the Internet from rural Minnesota. Over time, we hope they will have more options that will lower those costs for them.

At a certain point, true symmetry becomes an academic point. I don' think many would quibble with a connection that is 21/19 or 33/35. The question is ultimately whether one is limited by the network. Nonetheless, we are strong proponents of networks upstream capacity that is closer to downstream capacity because being on the Internet is about participating, not consuming.

The Internet is More Important than Broadband

I encourage readers to visit Doc Searls post "Broadband vs. Internet" for a discussion about things that matter regarding the future of Internet access for most Americans.

The Internet is no more capable than the infrastructures that carry it. Here in the U.S. most of the infrastructures that carry the Internet to our homes are owned by telephone and cable companies. Those companies are not only in a position to limit use of the Internet for purposes other than those they favor, but to reduce the Net itself to something less, called “broadband.” In fact, they’ve been working hard on both.

There is a difference between the Internet and "broadband." Broadband is a connection that is always on and tends to be somewhat faster than the dial-up speeds of 56kbps. Broadband could connect you to anything... could be the Internet or to an AOL like service where some company decides what you can see, who you can talk to, and the rules for doing anything.

The Internet is something different. It is anarchic, in the textbook definitional sense of being leaderless. It is a commons. As Doc says,

The Internet’s protocols are NEA:

  • Nobody owns them.*
  • Everybody can use them, and
  • Anybody can improve them.

Because no one owns it, few promote it or defend. Sure, major companies promote their connections to it (and when you connect to it, you are part of it) but they are promoting the broadband connection. And the biggest ones (Comcast, AT&T, Verizon, Time Warner Cable, etc) will do anything to increase the profits they make by being one of the few means of connecting to the Internet -- including charging much more and limiting what people can do over their connection, etc.

This is one reason the connections from major corporations are so heavily tilted toward download speeds -- they want consumers to consume content. Just about every community network built in the last 3-4 years offers symmetrical connections by contrast.

Last I heard, the fastest cable offering in the upstream direction was 12Mbps. Cox, our cable provider in Santa Barbara, gives us about 25Mbps down, but only 4Mbps up. Last time I talked to them (in June 2009), their plan was to deliver up to 100Mbps down eventually, but still only about 5Mbps up. That’s competitive as long as all you want is “content delivery.” But what about when you want to live “in the cloud,” and all your data is elsewhere? In the long run you’ll need a lot more upstream as well as downstream capacity for that. Internet service optimized for media delivery (where TV especially wants to go) won’t cut it. But then, most people aren’t looking at that. They’re looking at TV on their iPads over broadband, and thinking that’s way cool enough.

So here we are, smack up against what John Perry Barlow warned us about in Death From Above, way back in early 1995. There he wrote, “The cable companies and Baby Bells have a model for developing the next phase of telecom infrastructure which, were it applied to the design of physical superhighways, would have us building them with about five thousand lanes in one direction and one lane in the other.”

This is where Bob Frankson comes in, reminding us that the big cable and phone companies are good at billing, not connecting. Their methods and procedures are optimized to maximize their revenues, not to maximize the benefits of the Internet or anything else. Back to Doc:

The division is between what communications wonks crudely characterize as “net-heads” and “bell-heads.” Think of conflict as one betwee any and only. Net-heads want the Net to support anything. Bell-heads want communications systems optimized only for the businesses they prefer — namely, their own — and to avoid even talking about the Internet. (Bell-heads have never been comfortable with the Net, because it was not made to bill. TV and telephony are easy to bill, and so is “content” in general. Thanks to Apple’s and Google’s pioneering work —mostly in league with the operators — so now are apps.)

Community Broadband generally sides with the net-heads. The focus tends to be on what is best for the community as a whole, rather than what is good for a single company or industry. After all, if a community had a choice between one business providing 5,000 jobs and 500 businesses each providing 10 jobs, they would be crazy to opt for the single employer.

Verizon had been the only major company investing in next-generation networks with its FiOS deployment. It is done expanding -- unless you live in one of the wealth neighborhoods or suburbs that got it, you won't. AT&T has even ceased its pathetic U-Verse upgrades, even as they spend millions to prevent communities from building their own, much better networks. Communities that want to be relevant in 10 years take notice -- and take a good hard look at building a locally owned network that responds to the needs of the community.

Doc Searls photos used under creative commons license, courtesy of Flickr's Irisheyes

Rural Washington Network, Chelan PUD, Increases Speeds and Expands

The Chelan Public Utility District in Washington state is upgrading network capacity as it starts expanding the network following its broadband stimulus award. We previously covered their consideration of whether to expand from passing 80% of the territory to 98%.

Chelan is one of the most rural publicly owned fiber networks as well as one of the oldest ones. In a rarity, it looks likely to run in the red permanently (the pains of rural, mountain terrain) with the support of most ratepayers. These ratepayers recognize the many benefits of having the network outweigh its inability to entirely pay for itself. The utility also runs a sewer project that is subsidized by wholesale electricity sales. Though some areas in Chelan are served by Charter and Frontier, the more remote folks would have no broadband access if not for the PUD.

With the planned upgrades in 2011, Chelan's open access services will offer far faster speeds than available from the cable and DSL providers. Under Washington law, the PUDs cannot sell telecommunications services directly to customer. The PUD builds the network infrastructure and allows independent service providers to lease access while competing with each other for subscribers. Though this is a great approach for creating a competitive broadband market, it has proved difficult to finance (if one believes this essential infrastructure should not be subsidized as roads are).

When the PUD considered whether to pursue the expansion (meaning taking a federal grant covering 75% of the costs and agreeing to run the network for 22 years), it asked the ratepayers for feedback:

Sixty-four percent of 450 randomly chosen Chelan County registered voters who were part of phone survey in August said they favor taking the grant and completing the buildout, even if it means their electric bills will go up by as much as 3 percent — about $1.50 more on a $50 per month power bill.

On November 9, PUD Commissioners approved the rate increase.

Chelan's service providers currently offer connections of 6Mbps/384kbps or 12 Mbps/384kbps. As with other early BPON networks, the speeds were asymmetrical. While other community fiber networks have upgraded to offer much faster symmetrical speeds, Chelan has opted to continue a heavily asymmetric offering.

They will continue the 6Mbps option (for service providers who are not ready to upgrade their equipment to offer faster speeds) while adding a 25/2 and 100/100 option. They are also adding a 1 Gbps commercial option.

Frontier and Charter advertise maximum connections at 7/.768 and 25/3 respectively.

Service providers on the network will have to pay higher rates to continue using the network, though they also will get a discount from the PUD when they sign up customers for more than one service (bundling).

Providers will have to pay an extra $4 per customer while the bundling discount will be $2 or $3.

Service providers will have to pay Chelan $22.35 for a 100Mbps connection to a customer and $19.35 for either a 25/2 or 6/.384 connection.

However, there are some complications (detailed in this article toward the end) -- because Chelan was such a pioneer of this technology, the earliest subscribers will have to wait longer to access faster connections.

Comcast, Level 3, Peering, and a Bad Best Case Scenario

So Comcast and Level 3 are in a peering dispute following the Netflix partnership with Level 3 to distribute their streaming movie service. Studies suggest Netflix movie streaming has become a significant chunk of Internet traffic, particularly at peak times.

A quick primer on peering: the Internet is comprised of a bunch of networks that exchange traffic. Sometimes one has to pay another network for transit and sometimes (commonly with big carriers like Comcast and Level 3) networks have an agreement to exchange traffic without charging (one reason: the costs of monitoring the amount of traffic can be greater than the prices that would be charged). (Update: Read the Ars Technica story for a longer explanation of peering and this conflict.)

Comcast claims that Level 3 is sending Comcast 5x as much traffic as Comcast sends to Level 3 and therefore wants to charge Level 3 for access to Comcast customers. Of course, as Comcast only offers radically asymmetrical services to subscribers, one wonders how Level 3 could be 1:1 with Comcast…

At Public Knowledge, Harold Feld ties the dispute to network neutrality:

On its face, this is the sort of toll booth between residential subscribers and the content of their choice that a Net Neutrality rule is supposed to prohibit.  In addition, this is exactly the sort of anticompetitive harm that opponents of Comcast’s merger with NBC-Universal have warned would happen — that Comcast would leverage its network to harm distribution of competitive video services, while raising prices on its own customers.

Susan Crawford

Susan Crawford wrote a lengthier piece about Comcast, Netflix, network neutrality, set-top boxes and NBC that is well worth reading (as is just about anything she writes).

However, for the purposes of this post, we will assume the 5x traffic imbalance is true (and unique and that Comcast has no ulterior motive for charging Level 3 (and its partners like Netflix) a fee for anti-competitive reasons (like its own TV Everywhere service). I want to explore the world in which Comcast has pure motives to explain why even in that world, policy should address the market power of Comcast.

Comcast wants to charge Level 3 for access to their customers, which means that content distributed by Netflix has a disadvantage relative to content distributed by Comcast. Even before buying NBC (does anyone really expect the Obama Administration to halt this terrible merger?), Comcast owned content creators. In fact, it has long used its market power as a massive cable distributor to acquire a stake in channels -- as detailed here and here.

As a Comcast customer, it becomes harder and harder for me to choose content not owned by Comcast. Even if Comcast does not act anti-competitively, the content it owns is simply easier for me to find and access. This creates a barrier for new content providers (and encourages Netflix to give Comcast a stake in the company).

These inevitable barriers to entry, even when Comcast is not abusing its power exemplify the problems of massive scale for a company that owns both content and the (increasingly sole) means of transmitting it.

A far better arrangement is structural separation, where the network owner has no stake in the content transferred. This observation informs our preference for community owned networks -- ideally open access networks with a multitude of independent service providers. Even if Comcast behaves itself, it has too much control over the future of content -- from web sites to television programming.

Putting Shareholders and Profits ahead of the Community

One of the key differences between community owned networks and those driven by profit is customer service. Community-driven providers spend more and create more jobs in the community to ensure subscribers' needs are met. The massive private companies instead choose to outsource the jobs to call centers (sometimes in the U.S., sometimes outside) in order to cut costs (and jobs - see the report from the Media and Democracy Coalition).

We've seen a few examples of the big carrier approach in this arena - as when Cablevision billed apartment residents $500 after a fire for the DVR that was consumed in the blaze... stay classy, Cablevision.

Another difference between community networks and the big carriers is that big carriers see little reason to upgrade their anemic networks to ensure communities remain competitive in the digital age. As Free Press has long documented [pdf] big companies like AT&T have been investing less in recent years as the U.S. has continued falling in international broadband rankings.

Up here in Minnesota, Qwest has invested in FTTN - what they call fiber-to-the-node. We call it Fiber-to-the-Nowhere. For those who happen to live very close to the node, they get slightly faster DSL speeds that are still vastly asymmetrical. Meanwhile, Qwest has branded this modest improvement for some as "fiber-optic fast" and "heavy duty (HD)" Internet, misleading customers into thinking they are actually going to get faster speeds than Comcast's DOCSIS 3.

Much as I hate to praise the middling DOCSIS 3 upgrade, it certainly offers a better experience than any real results we have seen with Qwest. But as we carefully documented in this report, community networks offer more for less.

Two friends recently moved to Qwest. One, J, was convinced by a Qwest salesperson that Qwest would be much faster so he signed up for a 20Mbps down package. Fortunately, he didn't cancel the cable immediately because he was back on it quickly - he says Qwest dropped out 4 times in the day he had it (before cancelling it). He never saw downstream speeds faster than 6-8 Mbps and the upstream never even hit 1Mbps.

Another, E, signed up for Qwest's 40 Mbps upstream / 5 Mbps downstream service. Being a rather technical guy, he tried a variety of speedtests as well as FTP transfers from non-rate limited servers. Never saw 40/5 but did see a best of 37/4.5 (not the same iteration) at one point. Most of the results where around 50-60% percent of the promised speeds, with some extremely slow results mixed in.

Bear in mind that cable compares favorably right now, but with household traffic increasing some 30% every year, sharing that cable connection with hundreds of neighbors starts to look like gridlock in the near future.

This is what one can expect from a provider that puts profits and shareholders before the needs of the community -- including an honest representation of what people are buying.

A Public Interest Internet Agenda

Publication Date: 
August 3, 2009
Author(s): 
Media and Democracy Coalition

The Media and Democracy Coalition put together an impressive report examining a number of policy options to put communities first in telecommunications infrastructure. The report discusses the fundamental importance of broadband - noting that it enables the right to communicate. Having establishing its importance, the report notes that good policy must be well informed and goes on to make multiple recommendations.

Policy should promote competition, innovation, localism, and opportunity. Locally-owned and -operated networks support these core goals of Federal broadband policy, and therefore should receive priority in terms of Federal support. Structural separation of ownership of broadband infrastructure from the delivery of service over that infrastructure will further promote these goals.

The report also touches on other key issues - including Universal Access, a non-discriminatory Internet (network neutrality), symmetrical connections, and privacy. But the most important focus from our perspective is that of localism:

For decades, American communities — both rural and urban — have been neglected and underserved by absentee-owned networks, whose business models clearly do not work in smaller or economically challenged communities. By contrast, in the communities in which they are based, locally-owned networks are more likely than absentee-owned networks to provide rapid response to emergencies, enhanced services, and value-added, social capital benefits such as job-training, youth-mentoring, and small business incubation. In addition, local networks are less likely to outsource jobs, thereby strengthening local and regional economies, while creating more opportunities for community-based innovation and problem-solving. Federal broadband policy that prioritizes support for local networks will produce more competitive markets, consumer choice, and opportunities for innovation.

Community Fiber Networks, Symmetry, and the Flu

Many publicly owned community fiber networks offer symmetrical connections - allowing subscribers to both upload and download content at the same speeds. This approach treats the subscriber as both a producer and consumer of content (one of the reasons I generally avoid calling a subscriber a "customer" or "user").

Nearly all private network offerings are asymmetrical - DSL and cable are more less subject to constraints that encourage asymmetry, but in the case of fiber, one might assume that private companies are generally more interested in selling content to subscribers rather than encouraging them to create their own.

These companies have generally argued that symmetrical connections are just not necessary because most people are inherently more interested in downloading content than uploading - and note that on existing networks, people tend to download more than they upload.

However, the aggregate data of some 7,000 users on a fast, symmetrical network in Europe suggests that when subscribers have the opportunity, their upload usage balances the downstream usage.

We should continue pushing for increased upstream capacity from providers - especially providers that have to listen to their community. As for absentee-owned companies only interested in profits, well, good luck.

Which brings me to the flu. One would rationally expect that when a profit-maximizing company builds a telecommunications network, it will make different trade-offs when it comes to redundancy and spare capacity. Planning for high-impact, low probability events is not as high on the priority list of a company looking out first for shareholder interests. On the other hand, communities are more likely to be concerned.

Suburban community Lakeville in Minnesota, has been significantly motivated in its attempts to improve fast broadband access by a recognition that an epidemic or pandemic would leave the community paralyzed and its networks unable to cope with a many telecommuters. DSL and cable networks cannot handle a sudden surge in usage.

To some, this appears to be a surprise though the recent GAO Report rightly notes that full fiber networks are less susceptible to falling apart when they are needed most.

The above are just two reasons we need a full fiber infrastructure available to all Americans -- or at least those already reach by electricity and telephone. We know the private sector is not interested or even properly incented to build the networks we need, so it is long past time to focus on true solutions -- encouraging public ownership (structures that ensure the public interest is preserved) from coops to non-profits to muni networks.