at&t

If Only George Carlin Were Here

Connected Nation and the utter lack of accurate maps depicting broadband options and metrics in this country reminded me of possibly my favorite comedian. George Carlin had a great routine about airlines and the safety speech given by flight attendants. In it, he has a throw-away line that continues to rattle around my head:

The safety lecture continues...

"In the unlikely event…"

This is a very suspect phrase! Especially, coming as it does, from an industry that is willing to lie about arrival and departure times!

After reading Larry Press' account of ordering DSL from Verizon, I couldn't help but wish George Carlin were still with us and also a giant broadband geek.

Larry Press' account on dealing with Verizon should be read in full, but this is what got me thinking:

Last week I ordered 7 mbps service from Verizon, but, after they switched it on, I was only getting about 1.5 mbps. I assume there were tons of retransmission errors due to an overly aggressive modulation scheme.

When I called to complain, a Verizon "technician" kept me on the phone … [and finally] got his bosses permission to schedule a "truck roll" to come to my house and fix the problem.

The minute the driver arrived, he told me that, at 9,000 feet from my central office, there was no way I was going to get 7 mbps.

We have long known that Verizon and similar companies are similarly willing to lie about their available broadband speeds (yah, I know, I'm no Carlin).

As I recently testified in a MN House hearing, the Connected Nation maps systematically overstate available broadband (particularly for DSL). And of course they do - Verizon doesn't even know what it can achieve at each premises (thought it damn well should know what it cannot offer 9,000 feet from the DSLAM).

The dumb question is: Does Verizon actually maintain a database of what it could really offer, in real world conditions, to each house (or what speeds are actually achieved when they take service). It might, but they may still just market faster speeds assuming (correctly) that most people will not know the difference between what they order and what they receive.

But the better question is: Why do we allow companies who act so consistently against the public interest to monopolize the key communications infrastructure of our era?

Verizon's interest is in being profitable. Our interest is in having an infrastructure to support our well-being. These have proven to be irreconcilable interests. Smart communities invest in self-determination with a network that meets their needs.

Unfortunately, the lies of companies like Verizon, and in the case of North Carolina, AT&T, allow legislators like Senator Hoyle to make ridiculous claims that everyone in North Carolina has access to broadband.

Hoyle says broadband access is not an issue in the state. "I've heard that BS, and it's just not true—period," he said. "Anybody that needs service has got served in this state and will continue to get served."

He cited the maps of Connected Nation, which are unreliable and use far too slow a definition for broadband.

We may not need good maps to make good policy, but bad maps sure embolden those who want to maintain or expand poor policy.

Photo, Courtesy of Flickr's SarahinVegas.

Time Warner Reverses Direction in NC, Fights Competition with New Strategy

Time Warner, AT&T, and other incumbents have radically changed their strategy to prevent broadband competition in North Carolina via new restrictions that are being debated in the Legislature currently. This switch in strategy offers more proof that they stand on no principle aside from protecting their monopoly.

The famous HB 1252 in North Carolina is back... but different. In the past, the telcos and cablecos have argued that municipal broadband networks are unfair to them because the city could use tax dollars in some way to build the network (ignoring that most publicly owned networks do not use any tax dollars). Now, these companies are pushing a bill to require financing backed by taxpayer dollars. Seems like an odd switcheroo.

As one might expect from companies like AT&T and Time Warner, who have no respect for the public process, the bill was kept top secret until debated in committee, giving only the side filled with monied interests and lawyers an opportunity to prepare. The bill (that we have made available here as there is no official version yet) would not just place significant restrictions on new publicly owned networks, but would also handcuff existing networks like Salisbury and Greenlight in Wilson.

To reiterate, this bill will damage the most advanced broadband networks available in North Carolina today. Sounds like North Carolina wants to take up Mayor Joey Durel in Lafayette on his offer to welcome the businesses moving from North Carolina to Lafayette with a big pot of gumbo.

Fascinating that after an FCC Commissioner noted that the US Broadband Plan recognizes the right for communities to build their own broadband infrastructure, North Carolina is deciding it prefers to preclude any broadband competition, sticking with its last-century DSL and cable. Just fascinating.

The Salisbury Post has been watching and recently published a scathing editorial against the bill. This is one paragraph, but the whole editorial is well worth reading.

Yet, if the HB 1252's intent becomes reality, such areas will be severely hobbled in their near-term ability to tap into the broadband revolution. Private telecommunications companies — in this case, primarily Time-Warner — will determine where services will go and when they will go there. Such decisions will be driven by short-term profits, not a long-range vision of community progress. That's like letting one or two asphalt companies determine the future of North Carolina's roads.

I won't go too deeply into the bill because Jay Ovittore at Stop the Cap has already done that. He rightly notes that the bill is an attempt to require a referendum before any new network or refinancing or upgrading of an existing network. These referendums are dominated by incumbents who drop hundreds of thousands into any community to prevent competition.

How can a local city or county government respond to the misinformation barrage? They can’t. Public officials can’t spend taxpayer dollars to promote such projects or refute industry propaganda. They can’t even financially assist a citizen-run campaign.

That’s a fight with ground rules only Don King could love.

Expanding on Jay's analysis, I would only add that each community is different. Charlotte has different resources and opportunities than Boone. Laws that require all communities to use the same funding mechanism are utterly illogical save for the intention to strait-jacket communities and leave them at the mercy of whatever the private sector wants to offer. Across the country, we have seen a variety of approaches to funding successful broadband networks. Laws that force every community to use the same financial tool or business model result in fewer communities actually building the networks they need. Those that do build networks under such policies have to jerry-rig the network to conform, resulting in greater likelihood that the project will encounter problems.

To do all of this to protect massive Fortune 500 companies (with millions of subscribers) from towns with thousands of citizens, is madness. Time Warner and AT&T do not need the protection of legislators in Raleigh. But citizens throughout North Carolina do need broadband networks that put their interests above distant shareholders.

Good people in North Carolina are organizing against this - from contacting legislators to passing resolutions in towns to getting statements from businesses. If you can help, drop me a line and I can put you in touch with them. The bill may still be stopped in committee.

Update: Follow up coverage here.

Re-Defining Broadband

The FCC recently asked for comments about how broadband should be defined. There was a marked difference between those who put community needs first and those who put profits first. Companies like AT&T and Comcast were quick to argue that the FCC should not change the definition of broadband for reasons ranging from too much paperwork to the suggestion that rural people have no need for VoIP. The honest approach would have been for these companies to say they do not want a higher definition because it will change their business plans, likely requiring them to invest in better networks for communities, and that will hurt their short term profits.

On the other side were groups that argued for a more robust definition of broadband - something considerably less ambitious than our international peers but an improvement over the current FCC definition.
NATOA's comments [pdf] focused on issues like the need for measurements based on actual speeds rather than advertised and symmetrical connections (or at least "robust upstream speeds to facilitate interactivity" - which we think captures the importance of symmetric connections without getting lost in debates about absolutely symmetric connections).

The key metric for broadband should be the applications and needs that drive consumer requirements and choices. In this way, broadband should be understood as a connection that is sufficient in speed and capacity such that it does not limit a user’s required application.

Their magic broadband number is a reasonable and doable 10Mbps symmetric connection for residential and small businesses as well as a 1Gbps level for enterprise users. Importantly, they note that a single broadband connection supports far more than a single computer or use - these connections are shared, often among many wired and wireless devices.

Compare these comments to those of the NCTA [pdf] (lobbying organization for cable companies) that argue broadband is nothing more than an "always on" connection regardless of the speeds or user experience. This is how they justify maintaining the international laughingstock definition of 768kbps/200kbps.

It is this basic “always on” functionality that is most relevant for definitional purposes, more so than the presence or absence of the various detailed characteristics (e.g., latency, jitter, symmetry, mobility) mentioned in the Commission in the Notice.

If it is the "always on" functionality that is so important, why shouldn't the commission totally ignore speeds and consider people with 56kbps modems on dedicated phone lines to have broadband?

Eldo Telecom speculated on why the incumbents prefer the current, or other tepid definitions and what that says about them:

By advising the FCC to define broadband on such obsolete and arguably bogus terms, the providers are essentially telling the feds they aren't serious about the issue. It's a frivolous, throwaway position that summed up says "forget about any national broadband plan and leave us the hell alone."

It appears that these private service providers hold their product in low esteem and see little potential for it in the way that consumer and community-oriented groups see it is a transformational technology.

Reading the Free Press comments came as a welcome relief following the NCTA. They base their comments on existing legal definitions of broadband - one of which comes from the '96 Telecom Act:

The term ‘advanced telecommunications capability’ is defined, without regard to any transmission media or technology, as high-speed, switched, broadband telecommunications capability that enables users to originate and receive high-quality voice, data, graphics, and video telecommunications using any technology

Much of the comments are, as they should be, inside baseball but make for interesting reading. These comments are the epitome of what the U.S. needs in order to remain competitive in the coming decades. They conclude that the minimum broadband speed should be 5Mbps symmetrical to each user during peak times (using the the somewhat standard approach of 95% availability of that speed during the measured period).

Statewide Video Franchising: Bad for Communities

Folks who are mostly interested in broadband are probably unfamiliar with video franchising laws. Many people still apparently believe that cable companies are able to get exclusive franchises from the city (granting them a monopoly on providing cable television). However, that is not true and has not been true for many years.

Most cable companies still have a de facto monopoly because it is extremely difficult to overbuild an existing cable company - the incumbent has most of the advantages and building a citywide network is extremely expensive. This is not a naturally competitive market; it is actually a natural monopoly.

However, most people want a choice in providers (something that goes beyond a single cable company and a satellite option or two depending on whether you rent/own and your geographic location. In talking with many local officials and the National Association of Telecommunications Officers and Advisers (NATOA), it seems that almost every local government wants more competition in its community too.

This is where telephone and cable company lobbyists have stepped in - more successfully at the state level than at the federal level. They have convinced legislators that the barrier to more competition is local authority over the franchise (the rules a company agrees to in return for the right to use the community's Right-of-Way in deploying their network). These rules include red-line prohibition (you cannot refuse to serve poor neighborhoods), an affordable "basic" tier of service, local public access channels, broadband connections at public buildings, etc.

Some states have listened to the lobbyists and enacted statewide franchising - where local communities are stripped of the authority to manage their Right-of-Way and companies can offer video services anywhere in the state by getting a state franchise from the state government. Every year, we gather more data that this practice has hurt communities, raised prices, and barely spurred any competition. Most of the competition it is credited with spurring came from Verizon's FiOS deployments, which would have occurred regardless of state-wide franchise enactment.

This touches directly on broadband because the statewide franchises often give greater power to companies like Verizon to cherry-pick who gets next generation broadband. Wealthier neighborhoods will increasingly get access to faster networks as private companies are allowed to cherry pick. This practice not only leaves poorer parts of town behind, it makes them even harder to serve when those areas cannot be balanced with higher-revenue sections producing sections of town (who already have service).

Recently, this issue resurfaced with new evidence that state-wide franchising was little more than a giveaway to private companies who are increasingly profits at the expense of communities who still have no choice in providers.

Both Phillip Dampier at Stop the Cap and Karl Bode at DSLReports have deeply linked posts on this matter that cover Michigan, Tennessee, and Wisconsin. Stop the Cap also delves into how Comcast spends in millions lobbying - you didn't think we get hit for rate increases every year for nothing, did you?

The Detroit Free Press ran Brian Dickerson's "With Regulation like this, who needs Monopoly?"

Now, three years after AT&T's champions in the Legislature crowed that Comcast's reign as the 800-pound. guerrilla of Michigan cable service was over, Comcast remains the state's dominant provider, maintains a de facto wire-line monopoly in most its franchise areas, charges higher rates for basic cable service, and has far fewer legal obligations to the subscribers and communities it serves.

What most of this comes down to is accountability. Local governments are accountable to the citizens. Companies like Comcast and AT&T are accountable to their shareholders. There is no perfect arrangement, but I would err on the side of a network being accountable to the community.

Photo courtesy of photocamp.

Free Press Responds to 'Sloppy' Incumbent Broadband Arguments

Publication Date: 
July 21, 2009
Author(s): 
Ben Scott, Free Press
Author(s): 
Derek Turner, Free Press

The American Recovery and Reinvestment Act of 2009 directed the Federal Communications Commission (FCC) to develop a national broadband strategy. FCC invited comments and then invited replies to those comments in summer 2009.

The Free Press Reply Comments deserve to be singled out for revealing some of the lies of large telecommunications companies like Verizon, AT&T, Comcast, Qwest, and others. It also describes many of the ways that these companies harm the communities that are dependent on them for essential services.

I've highlighted some passages below that show the ways in which these companies put profit above all else.

These companies claim that regulation discourages investment and deregulation (allowing a higher degree of concentration or larger monopolies) encourages increased investment in better networks - an incredibly self-serving claim that Free Press shows to be false on pages 13-29.

Competition -- meaningful and real competition -- and not regulation is the primary driver behind investment decisions. Where meaningful competition exists, incumbents are compelled to innovate and invest in order to maintain marketshare and future growth. Where competition is lacking -- such as it is in our broadband duopoly -- incumbents will delay investment, knowing full well they can pad their profits on the backs of captured customers who have no viable alternatives. (Page 14)

Regulations like open access and non-discrimination encourage competition and should be strengthened. Read more...

How NTIA Dismantled the Public Interest Provisions of the Broadband Stimulus Package

After winning the election, the Obama Administration announced that broadband networks would be a priority. True to its word, the stimulus package included $7.2 billion to expand networks throughout the United States. A key question was how that money would be spent: Would the public interest prevail, or would we continue having a handful of private companies maximizing profits at the expense of communities?

Creating the Broadband Stimulus Language

The debate began in Congress as the House and Senate drafted broadband plans as part of the American Recovery and Reinvestment Act

The House language on eligibility for stimulus grants made little distinction between global, private entities and local public or non-profit entities.

the term `eligible entity' means--

(A) a provider of wireless voice service, advanced wireless broadband service, basic broadband service, or advanced broadband service, including a satellite carrier that provides any such service;
(B) a State or unit of local government, or agency or instrumentality thereof, that is or intends to be a provider of any such service; and
(C) any other entity, including construction companies, tower companies, backhaul companies, or other service providers, that the NTIA authorizes by rule to participate in the programs under this section, if such other entity is required to provide access to the supported infrastructure on a neutral, reasonable basis to maximize use;

The Senate language clearly preferred non-profit or public ownership.

To be eligible for a grant under the program an applicant shall—

(A) be a State or political subdivision thereof, a nonprofit foundation, corporation, institution or association, Indian tribe, Native Hawaiian organization, or other non-governmental entity in partnership with a State or political subdivision thereof, Indian tribe, or Native Hawaiian organization if the Assistant Secretary determines the partnership consistent with the purposes this section

The final language, adopted by the Conference Committee and passed by both houses in February was a compromise. It favored a public or non-profit corporation but allowed a private company to be eligible only if the Assistant Secretary of the Department of Commerce found that to be in the public interest. In the final law an eligible entity could be:

(A) a State or political subdivision thereof, the District of Columbia, a territory or possession of the United States, an Indian tribe (as defined in section 4 of the Indian Self-Determination and Education Assistance Act (25 U.S.C. 450(b)) or native Hawaiian organization;
(B) a nonprofit—

(i) foundation,
(ii) corporation,
(iii) institution, or
(iv) association; or

(C) any other entity, including a broadband service or infrastructure provider, that the Assistant Secretary finds by rule to be in the public interest. In establishing such rule, the Assistant Secretary shall to the extent practicable promote the purposes of this section in a technologically neutral manner ;(Section 6001(e)(1))

Defining the Broadband Stimulus Rules

On July 2, 2009, the National Telecommunications & Information Administration (NTIA) released the rules for the broadband stimulus program (called the Broadband Technology Opportunities Program or BTOP).1 While a plain reading of the statute language suggests that NTIA should decide on an individual basis whether a private profit making entity is in the public interest, NTIA instead a priori declared all private companies in the public interest. It simply acted as though the House legislation had prevailed over the Senate. NTIA justified itself by declaring that the Congress intended to “invite a diverse group of applicants to participate.”2

NTIA thereby accomplishes a sleight-of-hand tactic– declaring that it is complying with the original intent of some in Congress rather than complying with the text actually passed by Congress. If Congress had intended all entities to be eligible on an equal footing, it would have adopted the House eligibility language. Congress explicitly did not do this. Rather, it chose a higher bar for private companies. They had to be judged in the public interest.

The NTIA ruling did not explain what it meant by “public interest” (see addendum below for a discussion on what the public interest is not). Nor did it indicate that it would declare ineligible those companies that have violated the public trust previously. Instead, it put global companies driven to maximize profits on a level footing with public and non-profit corporations chartered to maximize benefits to the community.

How The Rules Favor Existing Companies

Making private companies and public, non-profit entities equal in their ability to apply for stimulus funds actually privileges existing large telecommunications firms because they have the resources to push their way to the front of the line – especially with all the paperwork required of applicants.

The declaration that existing telecommunications companies are in the public interest is only one of the ways the NTIA has structured the BTOP to favor existing private providers.

Another is the speed definition NTIA has chosen in its broadband definition. NTIA chose minimum “broadband” speeds reminiscent of those from more than a decade ago rather than the modern speeds common across the networks of our international peers. The minimum download speed of 768kbps and upload of 200kbps is pitiful.3 Moreover, adding insult to injury, the anemic baseline speed is based on advertised rates rather than actual rates, perversely encouraging network owners to overstate their capabilities.

This baseline speed is used as part of a calculus to determine if a community is served, “unserved,” or “underserved.” If fewer than 10% of residents have access to networks that advertise speeds greater than the baseline speed, that area is declared “unserved.” Underserved is a little more complicated in that it must meet one or more of the following criteria:

  1. No more than 50% have access to broadband as defined above
  2. No provider advertises broadband of at least 3Mbps in the area [at any price – a rather significant loophole]
  3. No more than 40% subscribe to broadband

Only unserved and underserved areas need apply for broadband stimulus grants.

Interestingly, though a new network must offer prices at affordable rates as a condition for stimulus funding, a community may be denied money to build a network even if the existing provider is offering services at unreasonable rates.

To prove that a community is un(der)served, an applicant must collect census-block level data. Such data is expensive to collect and generally only maintained by incumbent providers. Further, most states that have invested in official broadband maps only have county level data because private providers have refused to divulge more granular data, even when working with the industry-backed Connected Nation organization.

If an applicant is able to collect that data, NTIA will “verify” that data by asking the existing providers if they want to challenge the application by demonstrating that they have advertised broadband within the defined network footprint. Yes, you’ve read that correctly. The incumbent provider gets a veto over applications. There is no discussion by NTIA of how it will handle abuse of this system or verify challenges. In the meantime, I would not be surprised to see an increase of dishonest advertisements for broadband in rural areas. We already see many fallacious advertisements for DSL that note “where available” to get around the fact that the connections are often slower than advertised based on the distance from the home to the central office.

Though many will argue that we should prioritize networks for those totally lacking access, this is a poor plan to achieve that goal. NTIA has charted a path to bring the slowest networks to people who live in areas that are the most uneconomical to reach. Rather than doing it right the first time (i.e. a strategy that starts with modern speeds and identifies an upgrade path moving forward), NTIA’s path will likely expand 1998-era networks, certainly requiring future appropriations to bring residents to networks with contemporary speeds.

A better way to build useful networks in these areas is to combine rural communities with areas of higher density. That would improve the economics by allowing some areas to subsidize others rather than encouraging the current system where private companies get the high density, richer geographies and the public sector is left trying to build low density, rural networks. NTIA’s rules take an unsustainable approach to building networks in the most rural areas.

The NTIA rules are good for cable companies because nearly every cable network already provides the marginally-faster-than-dialup speeds required to make that community ineligible for BTOP funds. And telcos should be happy because they can prevent competition by running advertisements that overstate their network capabilities. If they want to apply for funds, the approaching-nonexistent speed requirement encourages them to use their deteriorating copper networks rather than invest in the higher capacity fiber lines that are necessary to ensure the U.S. does not continue falling behind our international peers in broadband access.

It is hard to come away from reading NTIA’s rules without a sense that they were written to avoid encouraging any competition in broadband networks.

There is one small ray of sunshine. Congress explicitly required grantees to abide by a number of FCC policies, particularly the non-discrimination rule that prevents your Internet Service Provider from charging you more to access some sites than others (or privileging speeds to some sites at the expense of others) – something companies like AT&T have stated their desire to do. If this decision were left to NTIA, it would probably have declined to require it at the risk of lowering the pool of candidates who want public money to build networks.



1 “Broadband Technology Opportunities Program; Notice of funds availability and solicitation of applications; publication of OMB control number for information collection,” 74 Federal Register 135 (16 July 2009) p. 34558.

2 “By adopting this broad approach, the Assistant Secretary intends to invite a diverse group of applicants to participate in BTOP, which reflects his desire to expand broadband capabilities in the United States in a technology-neutral manner. This approach is consistent with Congressional intent in this regard.” – NOFA p. 120

3 Interestingly, the original House legislation that NTIA elsewhere found so instructive in terms of Congressional intent specified much faster minimum broadband speeds. Additionally, NTIA considers those expensive cellular-based plans that come with transmission caps (often a limit of 5GB per month) to be equivalent to an unlimited DSL or cable connection.


After I wrote this, I saw that a number of other groups have sent a letter to NTIA asking for reconsideration of many of the rules I discuss above [pdf].


Addendum on the Public Interest

For an excellent exploration of how some companies act against the public interest, see Free Press' Reply Comments to the FCC regarding the National Broadband Plan [pdf]. In particular, pages 26-29 where Free Press examines Verizon's practice of dumping rural customers onto smaller companies who then go bankrupt.

Additionally, on page 30, Free Press reveals that

In 2008, AT&T used 70 percent of their free cash flow on dividends to shareholders. AT&T is currently “the highest dividend yielding DOW company.” Verizon is not far behind. Furthermore, the four largest broadband providers all increased their dividends since the economic crisis began. In other words, despite soaring revenues and high demand, providers are spending large sums on shareholders, rather than investments that benefit both shareholders and customers in the long-term.

For a more humorous take on how these companies fail the public, I recommend "AT&T Is A Big, Steaming Heap Of Failure."

Offering public money to these companies is not in the public interest.

 

Syndicate content