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Coop Status for Burlington Telecom? Maybe.....

Burlington Telecom may be headed for some changes. Due to the mismanagement of the prior Burlington Mayor Administration, the network took on an unsustainable amount of debt and damaged its reputation. Some of the plans to make the network sustainable again involve privatizing it. Unfortunately, as we have seen with public power privatizations, such an action typically results in worse services and higher prices due to the loss of local control.

Operating under the name Keep Our Telecom Local, a group of local residents and business leaders want to ensure BT remains owned by the community by turning it into a cooperative. At a December 13 public meeting, the group of about 50 volunteers gathered and talked strategy. According to a Burlington Free Press article on the meeting, attendees broke into smaller groups to discuss specific issues and plans.

The next step will be efforts to increase publicity for the movement and the creation of a business plan. Currently, a committee is forming to determine the best way to file for a Vermont Certificate of Public Good. Another committee is looking into formation of a board of directors.

Most municipal networks do not have to contend with the problems that have plagued Burlington Telecom. But even with all of the problems faced by this publicly owned network, the community still sees great value in rescuing it rather than abandoning it. The Burlington community appreciates the incredible value of keeping their broadband resource local. From the article:

Don Schramm, one of the organizers of tentatively named Green Mountain Broadband Fiber, said it makes sense to pursue a Third Way.

“Keeping our telecom locally owned means that the jobs stay here, the money spent stays here, the profit stays here — and most importantly, the control stays here,” Schramm said. “We will have a broadband cooperative responsible to our community needs, not the profit wants of out-of-state owners.”

We applaud the community for recognizing the value of this great asset, the importance of local control, and their efforts to keep BT local.

Leverett, Massachusetts Approves Broadband Funding

We brought you news of Leverett, Massachusetts and their decision this spring to pursue a municipal fiber optic network. In April, voters approved a measure to develop the initiative, and this past weekend took the last step toward building the network. The town of 1,851, voted to raise their taxes to pay for a fiber-to-the-home network. The result was a resounding 462 for and 90 against.

The GazetteNET.com covered the story:

"We're expecting everyone in Leverett to have access to this network by 2014," said Peter d'Errico, a member of the town's Select Board and a leading supporter of the municipal fiber-optic system."

"This was clearly a mandate to proceed," said d'Errico. "There was vigorous discussion at every stage of the process and it's a sign that community is ready to take charge of its own services."

The Proposition 2 1/2 debt exclusion override ended in an 83.5% vote to support the project. The result satisfies the 2/3 majority requirement for a planned tax increase, as required by state law.

A little more than 39% of the town's eligible voters cast ballots. According to the assistant town clerk, D'Ann Kelty who monitors voter activity, the turn out was large for a single issue election.

The funding strategy is a 20-year bond measure and is expected to increase property taxes by 6%. Supporters note that a 6% hike in property taxes is less than what households will save in telephone and internet bills. They will be paying less for something far better than they now receive. According to residents, telephone service has been spotty for years, due to old copper wires that have not been replaced by providers. In a recent GazetteNET article before the vote:

"Beginning in 2009 or so, high speed providers decided that they weren't going to upgrade their landline cables in rural areas," said Richard Nathhorst, a member of the Broadband Committee and one of the drafters of the proposal. Though the state issued a court order last year to Verizon Telecommunications, the owner of the current lines, to improve service to rural areas, dissatisfaction remained high in town over frequent service outages and insufficient bandwidth access for many residents.

"We can't rely on private companies to support cutting-edge digital access in sparsely populated areas like ours," said Peter d'Errico.

A private company will install and run the network, which will belong to the town.  Some homes still use dial-up, others have unreliable satellite, and some have no access at all. Each home in Leverett will be connected to the ftth network.

"Right now, we're paying for services and maintenance that we aren't getting from the private sector," [d'Errico] said. "Municipal networks aren't a new thing. This is a well-known strategy that we're using to get our costs down, even by the conservative estimate that we used in the proposal."

"We think of the Internet as a consumer device, but in fact it adds so much value as a professional tool and a creative tool as well," said Peter d'Errico. "There are a lot of people in Leverett who move information or market their artwork for a living, and they need this resource available to them. We're going to be able to attract them and keep them here."

"Lighting Up New England" Workshop Set for June 13

We want to let you know about an upcoming one-day workshop that looks to be a good opportunity to learn more about FTTH networks. "Lighting Up New England" will be June 13 in Westford, Massachusetts, at the Westford Regency. The workshop will be hosted by the Fiber-to-the-Home Council and is part of the 2012 NEFC FiberFest.

Here are specifics from the announcement:

Fiber, Fiber Everywhere - a discussion panel covering the latest technologies that require more fiber to operate effectively - including fiber for wind farms, solar energy and for greater wireless reach using fiber to the antennae and to the cell tower.

Monica Webb, Executive Committee Chair, from WiredWest will be speaking about working with state and local organizations in Massachusetts as they build their own fiber optic networks. We have been seeing impressivee results from the work of WiredWest and their group of 40 communities. Also speaking will be leaders from the FTTH Council, the American Cable Association, and analysts with expertise in FTTH and the fiber optic broadband industry. From the 2012 NEFC FiberFest website:

There will be a special focus on the trends in FTTH technology and equipment, as well as a focus on what network operators are doing to leverage fiber to the home into their strategies for success in the telecommunications market. This workshop is an outstanding learning opportunity for anyone who is interested in next-generation broadband -telecom service providers, consulting network engineers, manufacturers of optical access equipment, or anyone else who wants to get the inside scoop from the front lines of the all-fiber revolution.

You can register for the workshop here and visiting the exhibit area free.

Leverett Approves Broadband Initiative in Small New England Town

Not long ago, we told you about Leverett, Massachusetts, the small town of 1,851, that has been discussing the possibility of building a community network. Residents and businesses currently use a combination of satellite, dial-up, DSL, and wireless, and about 6% of the population has no Internet access at all. People are tired of lost opportunities in a town strategically situated near several colleges. The town just approved the proposal to invest in a municipal network.

Last Saturday, April 28th, the measure to build the network was approved at Leverett's Annual Town Meeting. The needed two-thirds vote came easily, with 306-33 in favor, at the packed meeting at the Leverett Elementary School auditorium. Enthusiasm and expectations are high. From a Fran Ryan article in the Gazettenet.com:

For many, the lack of adequate Internet access has created problems with work, school and even the ability to sell their homes.

"Right now we have hopeless telephone service, useless cellphone service, and no internet service," said resident Raymond Bradley. "This will completely change our lives,"

The current plan is to borrow $3.6 million to create a fiber-optic network that will connect every home and provide triple play services across town. As you may recall from our earlier article, Internet access is only part of the problem - Leverett has had longstanding difficulties with telephone service due to decaying infrastructure. The situation is so bad, the State Department of Communications ordered Verizon to make repairs in over 100 towns in western Massachusetts. With this vote, however, Leverett has decided to take control of its own fate.

Leverett received a $40,000.00 planning grant from the Massachussetts Broadband Institute and benefited from the expertise and efforts of the Wired West group. Leverett's last mile project will connect with MBI's middle mile project.

According to the Leverett Broadband Committee, the investment will pay off rather quickly. This from an April 18th Ben Storrow GazetteNet.com article:

Savings on monthly phone and Internet bills would exceed the increase in taxes needed to build a high-speed network, according to the committee's projections released this week. A homeowner with the median property value of $278,000, would annually pay $300 more in taxes under the plan.

But residents who receive Internet and phone service via satellite would pay $888 less annually by switching from private to town telecommunication service, according to the committee. A Digital Subscriber Line (DSL) customer would save $426 annually on their service, and those who receive wireless Internet service via a signal transmitted by a telecommunication tower would save $768, according to the committee's figures.

No doubt, cost and cost savings were an important factor in the town's decision. The next step will be taking it to the people for their decisions on funding, addressed in the article:

Peter d'Errico, a member of the Select Board, said, "The next big piece for this will be the debt exclusion override which is on June 2. For that we will need a majority vote" to exclude the cost of a broadband network from the restrictions of Proposition 2½. "We will be holding one or two more informational sessions to continue talking with the community about the issue," he added.

The vote to borrow the money to build the system was overwhelmingly popular but the town now has to vote to increase property taxes by more than the 2.5% maximum allowed by law per year to make sure it can pay the debt incurred by the system under their preferred approach.

Leverett, Massachusetts, Ponders Community-Owned Network

Leverett, Massachusetts, is one step closer to a community owned FTTH network. The town of 2,000 will have weekly public information meetings until the Annual Town Meeting scheduled for April 28, 2012. If the required $3.6 million funding is approved at the meeting, the city will issue a Request For Proposals to build the network.

The 1 gig network is slated to be an aerial build, except where existing utilities are underground, in which instances, fiber cable will also be placed underground. Leverett plans to use a $40,0000 planning grant, obtained from the Massachusetts Broadband Institute, to hire G4S Technology to design the last mile fiber-optic network to connect to MBI's stimulus-funded middle mile. The middle mile project is scheduled to be completed in June, 2013, and Leverett plans to be ready to connect soon after. The goal is to have every home connected with fiber by 2014.

Whereas most communities explicitly choose not to use tax revenue to pay for a community network, Leverett's present plan is for a slight increase in local taxes to assist in the financing. The town will borrow the amount necessary to build the network and pay it back over 20 years using a combination of tax revenue and revenues from the new broadband service. Peter d'Errico, Chair of the MBI Grant Broadband Committee observes that homeowners' net spending figures will decline once the system is in place. From the article:

A town survey concluded a municipal network could offer better Internet and phone service at far cheaper rates than private providers, he said.

"It will be a little more on their tax bill and a lot less on their Internet bill, so overall they will be pay less," d'Errico said.

Leverett Map

According to the Broadband Committee, approximately 37% of households in Leverett use slow, sketchy satellite, 23% use dial-up, 20% are on DSL, 14% use wireless, and 6% of households have no internet access. Some households, although theoretically accessible via satellite, never get a connection because of trees and the picturesque, hilly Massachusetts countryside.

Leverett is situated in the Five College area of Amherst, Hampshire, Smith, Mt. Holyoke and the University of Massachusetts. The town is rich in history, but now finds that, because of their disconnect from reliable internet, they are losing opportunities usually found in towns that neighbor such academic centers. Housing sales are impacted, as are renting opportunities. From the article:

"Junior faculty, graduate and undergraduate students that normally would be very interested in renting in a lovely town like Leverett are just unable to do it," said [Richard Nathhorst, a member of Leverett's Broadband Committee], "To be able to work or complete their studies they need access to the Internet."

In addition to lack of internet access, the town has had longstanding problems with their telephone service, provided by Verizon. Last year, the State Department of Communications ordered the telco to assess and repair the telecommunications infrastructure in nearly 100 western Massachusetts communities, including Leverett.

"People are realizing that private companies are not making enough money moving into rural areas," d'Errico said of the capital investment needed to bring broadband to smaller communities. "The only other alternative available is a municipal network."

Leverett's plan is to contract with a two separate entities, one to provide network management and services and another to provide infrastructure maintenance.

Wired West

We have previously reported on WiredWest, a consortium of towns in western Massachusetts that have come together to form a regional network. WiredWest has been instrumental in organzing local communities, including Leverett, to work together on a jointly owned, open access FTTH network connecting everyone. The Wired West efforts have included $100,000 worth of mapping, $30,000 in engineering, and $20,000 in marketing, project management and financial services over the past six months. However, most Wired West communities are seeking funding for the network that would not require borrowing backed by the local tax base.

Leverett says it is committed to further collaboration with Wired West, but its present plan involves finding a single provider to operate on the network rather than the open access approach embraced by Wired West. Some recommend that new networks start with a single service provider to get up and running before later inviting additional service providers to the network. Working with an experienced service provider right away can offer more confidence to potential investors.

Residents have responded favorably to the proposal, including the increased taxes, and officials expect a high take rate. Such an approach is much more consistent with the spirit of local self-reliance than those who continue holding out hope for more federal grants.

Jason Whittet, Deputy Director of the Massachusetts Broadband Institute, is officially on board with public ownership of broadband:

"What you are seeing come to fruition with this Town Meeting is a town that takes a lead in creating its own destiny when it comes to broadband."

Leverett wants to be the leader and they clearly have the ambition to realize that goal:

"We are showing the way," d'Errico said. "The network we build will become a template for other towns."

The last of three scheduled public meetings with the Broadband Committee to discuss the proposed project will be Sunday night, April 15th at the Town Hall, 9 Montague Road at 7 p.m.

A local ABC station reported on Leverett's plan:

OpenCape is Almost Open for Business

Cape Cod brings thoughts of ocean waves and wind swept beaches. OpenCape and SmarterCape Partnership want to add “really fast pipe” to that image.

This winter, crews have begun installing over 300 miles of fiber optic lines [pdf] connecting 70 anchor institutions in the region. A few customers may be able to get service as early as this summer, and the network will be fully deployed by early 2013. It is middle mile infrastructure, which is to say it is intended to be the link between the Internet backbone and organizations and businesses that serve end users.

OpenCape began in 2006, when leaders of several Cape academic and research institutions met to compare notes on their telecommunications needs and wants. Dan Gallagher, as CIO of Cape Cod Community College, was paying about $3,750 per month for 3 T-1 lines to serve 5,000 students, plus faculty and administration. The CIO of Woods Hole Oceanographic Institute was searching for a way to meet his organization’s needs for symmetric data transfer. As is typical for remote or geographically challenging areas, moderate bandwidth was very expensive, and the high capacity connections needed for modern computing applications were not available at any price. The Cape region also lacked a data center, which is necessary for redundant communications and network power systems.

Everyone at the meeting recognized their region had an infrastructure problem. As Gallagher, now CEO of OpenCape, puts it, “If you weren’t on a canal, if you didn’t get a train station, you wouldn’t survive. Today, broadband is that infrastructure.”

Further discussions ensued within the founding group and throughout the community. They looked to projects like Mid-Atlantic Broadband Cooperative, and thought about what would best fit their region.

At some point in the process of building and financing a new infrastructure, a decision is made about who will finance and own it. Ownership was a central part of the discussions from the beginning. “Long ago, we decided that roads are the domain of government,” says Gallagher. “We gave power to highly regulated monopolies. The cable and phone companies basically fell into it. With this vital infrastructure, we think citizens should own a stake in it and have a say in how it is used.”

The outcome is OpenCape, the non-profit that will own the network and data center. All 501(c)(3) organizations must have charitable purposes, and OpenCape’s mission is to reduce the burden of government by helping towns to deliver services more effectively. The Board is geographically and functionally representative of the region. It serves as an intermediary between the community and CapeNet, the company that is building and operating the system on OpenCape’s behalf and will offer services. According to Gallagher, OpenCape gives the community “an ownership stake in the infrastructure that’s going to support its economic and government activity, and civic engagement, for the next century. We own it on behalf of the community, and therefore we have a say in it.”

OpenCape identified CapeNet through an RFP process. It is a private venture formed by an existing telecom holding company and a group of consultants, to build and operate the network.

The capital investment comes from a $32 million federal Broadband Technology Opportunity Program (one of the two broadband stimulus programs) grant in February 2010, plus $8 million from the state, the county, and RCN Metro Optical Networks CapeNet .
Cape Cod is a a leader in the current trend in Massachusetts, and other states characterized by a large number of small towns, to gain efficiencies by regionalizing some of the core functions of government. In addition to connecting the anchor institutions to the Internet backbone, OpenCape will connect these entities to one another through a Regional Area Network. This common network will allow local governments to aggregate Internet access, telephone service, and applications licensed by numbers of users. Useful applications include regional GIS, and they are moving toward open source platforms shared among the entities because they can share support and expertise in using these applications. All of this making government more cost-effective and efficient.

The network will also allow residents and businesses to more easily conduct governmental business. For example, OpenCape will facilitate e-permitting in all towns on the network, meaning a plumbing company can pull all permits needed for a week of work, even if work is being done in multiple towns, just by connecting from a single point on the network.

Open Cape map

Public safety is important to the region, which is prone to severe weather, and particularly important for outer Cape. OpenCape will improve connectivity by paying for and supporting a backup 700 Mhz network. Redundancy ensures the network can support vital communications in times of emergency.

One of the offshoots of OpenCape is SmarterCape Partnership, an organization with representatives from major public and private entities. SmarterCape provides a place for the public and private silos of the region to collaborate, and to leverage the network and other regional assets. The organizations have a common identity through recognition of their shared problems, which include the Cape’s aging population, outflows of young people, and over-reliance on seasonal businesses and second homes. They know they need diversification to create a year-round economy.

Potential projects are already sprouting. Woods Hole is only one organization that needs greater symmetrical capacity to do its work. Upon hearing of the project, a radiologist who wants to live year-round on the Cape expressed his delight. He can work from anywhere provided he can upload an download large files very quickly to his home computer. Until OpenCape, he had no prospect for leaving the Boston area.

Another example is a Condo association that wants to aggregate its residents’ Internet services by getting a fiber optic connection into the development and using it to provide wireless throughout the complex. Similarly, the University of Massachusetts Dartmouth could use spectrum it owns to provide wireless with fiber backhaul in its neighborhood. There are other opportunities to make services available to lower-income households, perhaps from the community colleges.

Sandwich Economic Initiative Corp. plans to promote the network to businesses that would otherwise consider the community too remote. “Co-offices”, for people who work remotely but would like to work in an office setting, are also a possibility. While they may not add to the tax base in the same way as a new business, they make the work-day community more populous and vibrant.

Gallager says it is important that people understand, “OpenCape is an infrastructure, it’s not a panacea of cures, it’s not the applications that people may use day in and day out.” Using the metaphor of road networks, OpenCape is the main road connecting towns, not a side road connecting residences. Each anchor institution will have different ways of using the network and can learn from the others.

New Year, Same Lame Cable and DSL Monopolies

It's a new year, but most of us are still stuck with the same old DSL and cable monopolies. Though many communities have built their own networks to create competition and numerous other benefits, nearly half of the 50 states have enacted legislation to make it harder for communities to build their own networks.

Fortunately, this practice has increasingly come under scrutiny. Unfortunately, we expect to see massive cable and telephone corporations use their unrivaled lobbying power to pass more laws in 2012 like the North Carolina law pushed by Time Warner Cable to essentially stop new community broadband networks.

The FCC's National Broadband Plan calls for all local governments to be free of state barriers (created by big cable and phone companies trying to limit competition). Recommendation 8.19: Congress should make clear that Tribal, state, regional and local governments can build broadband networks.

But modern day railroad barons like Time Warner Cable, AT&T, etc., have a stranglehold on a Congress that depends on their campaign contributions and a national capital built on the lobbying largesse of dominant industries that want to throttle any threats to their businesses. (Hat tip to the Rootstrikers that are trying to fix that mess.)

We occasionally put together a list of notable achievements of these few companies that dominate access to the Internet across the United States. The last one is available here.

FCC Logo

As you read this, remember that the FCC's National Broadband Plan largely places the future of Internet access in the hands of these corporations. On the few occasions the FCC tries to defend the public from their schemes to rip-off broadband subscribers, Republicans (joined by a number of Democrats) threaten to overrule what is supposed to be an independent agency to defend the corporations that just happen to be donors to their campaigns.

Back when most assumed AT&T would be able to push its horribly anti-competitive takeover with T-Mobile through an impotent federal government, a few stories exposed the tip of the iceberg of AT&T's astroturf efforts, as with this report from the Center for Public Integrity:

“It is important that we, as Christians, never stop working on behalf of the underserved and forgotten,” the Rev. R. Henry Martin, director of the clinic, wrote to FCC Chairman Julius Genachowski in June. “It might seem like an out-of-place endorsement, but I am writing today in order to convey our support for the AT&T/T-Mobile merger.”

...

Not included in Martin’s letter to the FCC was the fact that his organization had received a $50,000 donation from AT&T just five months earlier. Indeed the Shreveport-Bossier Mission is one of at least two-dozen charities that were recipients of AT&T’s largesse and have written in support of the T-Mobile buyout, which will cut the number of national wireless companies from four to three.

When AT&T's wasn't able to buy enough influence with legitimate groups willing to sell out the interests of their members (who would pay more for their communications in a less competitive environment), it would simply create its own groups to push its interests:

AT&T Logo

Tallahassee Mayor John Marks brought an Atlanta nonprofit to the city as a partner in a $1.6-million federal-grant project, saying it would put high-speed Internet into the hands of poor people.

What he didn't say, and now says he didn't know, was that the Alliance for Digital Equality (ADE), in its first three years of existence, was nearly 100-percent funded by AT&T and spent most of its money — four of every five dollars — to pay board members, consultants, lawyers and media companies to push the global communication giant's positions on Internet and wireless regulation. Nor did Marks disclose, initially, that ADE had paid him $86,000 over several years as a member of its board of advisers.

We continue to see these massive companies abuse their market power to increase their prices, knowing that their lobbying arms will continue pushing legislation to stop communities from building their own networks.
Time Warner Cable hiked its rates in North Carolina immediately after passing its legislation to stop communities from building networks. Mediacom raised its prices while it attempts to sabotage efforts in rural Minnesota to build networks in unserved areas. And invented new fees to rip off its subscribers while trying to disrupt a rural fiber-to-the-farm initiative that slightly overlapped some territory in which they have long refused to invest.

Even as profits on cable broadband services approach Exxon proportions, Time Warner Cable has pushed for usage-based pricing to further overcharge subscribers, but mostly to strangle enormously popular competitors like Netflix. CenturyLink is not far behind, with usage caps prioritizing its own video content over competitors.

Verizon Wireless tried to sneak a new fee past subscribers by announcing it just before Christmas but backed down after outraged consumers reacted. One has to wonder whether it would have backed down in a world where AT&T took over T-Mobile, resulting in 3 out of 4 wireless customers being with Verizon Wireless and AT&T. Four competitors isn't the robust competition envisioned by Adam Smith, but it still beats the duopoly dynamic that results from even less competition.

Verizon Logo

Speaking of less competition, the recent deal between Verizon and cable companies is troubling. We already knew that FiOS was all but dead, but this deal truly puts a fork in it:

I'll assume that neither cable operators or Verizon are going to let us see the deal fine print to confirm the Times guess, but the logic fits Verizon's strategy. Verizon already cherry picked the most valuable FTTH upgrade markets, and has shown total disinterest in further upgrades. This deal allows them to save money on FTTH upgrade costs, instead soaking up remaining customers with LTE -- which we noted was the plan some time ago. This deal is very bad news to the rural telcos without the cash for large-scale upgrades (CenturyLink, Frontier, Fairpoint, two of which Verizon sold aging DSL networks to), and for satellite broadband providers.

The future of next-generation networks is now only community networks, cooperatives, and some small private networks.

We've long argued that phone and cable companies have systematically overstated their coverage in mapping efforts as part of their effort to blunt any sensible public policy that would result in all Americans having a choice between fast, affordable, and reliable connections to the Internet. The New England disaster called FairPoint is back in the news for overstating the number of subscribers that have access to DSL. The company has not met the requirements it agreed to when purchasing Verizon's lines a few years ago.

Comcast Logo

And in the continuing saga of Comcast's growing domination over the information people can access, Bloomberg TV is fighting Comcast's practice of discriminating against channels in which it has no ownership stake. Comcast has long strongly encouraged those who want to put television channels on its lineup to give Comcast a piece of the action, not unlike a mobster encouraging a small business to pay protection money. It wants to continue expanding its role as a gatekeeper to the Internet, particularly in the many areas where people have no real choice from other high speed providers.

And perhaps the best example of why we should not trust these massive corporations to run essential infrastructure is the revelation that AT&T defunded 9-11 call centers in Tennessee to gain a market advantage over competitors, a practice they were previously caught doing, leading to settlements out of court.

These corporations are not evil, they are following a sensible mandate to maximize their shareholder value. It is our government that is not sensible -- entrusting them with the future of Internet access without even bothering to enact the most basic regulations. Communities must continue to wise up and ensure they have the access they need to modern communications -- access that reponds to their needs, not those of distant shareholders.

Connecticut Power Outage Shows Superiority of Community Ownership

Rob Cox, a writer for Reuters, has delved into the disappointing response of some investor-owned utilities in Connecticut following the recent blizzard, noting the better performance of muni power companies. Hurricane Irene recently revealed the similar superiority of muni electrics compared to the investor-owned in Massachusetts, prompting us to note the parallels with Wired West's initiative in Western Massachusetts. They have created an electric light coop to build a next-generation fiber-optic network out to everyone in the area.

And on the same day that Longmont embraced locally owned broadband in Colorado, nearby Boulder started the process of kicking Xcel out in favor of an electric grid that is accountable to the public.

So let's see what the New York Times has to say about municipal ownership of infrastructure. They begin by noting the many ways Connecticut Light and Power (the subsidiary of Northeast, an investor owned utility presently consolidating with another large IOU) has cut its maintenance spending over the last few years -- leaving many more power lines vulnerable to the tree-bending blizzard.

There’s even a near-perfect model of how Connecticut Light and Power could have done the job better. Norwich, Conn., a city of 40,000, has owned its own electric utility, as well as those for sewage, gas and water, for 107 years. Norwich Public Utilities’ customers pay, on average, a bit less than Connecticut Light and Power’s. Yet after this past weekend’s snow dump, power was out for only about 450 of its 22,000 customers — and for no more than an hour. As of Thursday morning, nearly half a million Connecticut Light and Power customers were still waiting for the lights to go on.

That’s not luck, either. After Irene hit, just 13 percent of the city’s customers lost their power for more than a day. Within three days, the whole of Norwich had been restored. It took more than a week for Connecticut Light and Power to fully restore power.

To reiterate, the publicly owned system is cheaper, more reliable, and responds more quickly in emergencies. Sounds like efficiency.

That makes it seem odd that Gov. Dannel P. Malloy has tended to appear alongside Connecticut Light and Power’s Mr. Butler and to support the utility, even though far more customers lost power than should have and restoration proceeded too slowly. There’s solid numerical evidence to justify Mr. Malloy’s berating Connecticut Light and Power and calling for Mr. Butler’s head on behalf of the citizens of his state.

And yet, we see the exact same response from elected officials in the face of a less efficient private sector -- they blindly embrace the private sector, pretending we have no other options.

Connecticut Light and Power Logo

In contrast to Connecticut Light and Power, Norwich’s electric unit last year increased operations and maintenance spending by 11 percent, to $2.9 million. Put another way, in 2010 Norwich allocated about $132 a customer to this line item in its accounts. Connecticut Light and Power reported maintenance, unadjusted for deferred expenses, of $96.5 million, or around $78 per client.

Well, that is curious. The publicly owned utility is able to charge less for power while spending more per ratepayer. And we know that more money from the local utility stays in the community whereas the absentee-owned companies result in fund flight.

It helps that the Norwich utilities are not slaves to the profit motive — though they hand 10 percent of gross revenue to the city.

Whoops! There goes the whole "they have an advantage because they don't pay taxes BS argument...

Last year, before paying this slice to the city, the electricity division made just a 3.6 percent operating profit margin on its $52.3 million of revenue. The Connecticut Light and Power division of Northeast, meanwhile, booked $3 billion of revenue last year and reported an operating margin nearly five times the size of Norwich’s. But it surely also helps that Norwich Public Utilities’ general manager, 12 linemen and five commissioners live in the community, drive the local roads, see the overhanging branches and bump into their customers at the Norwichtown Mall. That’s a rare kind of accountability.

It shouldn't be a "rare" kind of accountability if we recognized the limits of where the private sector excels and encouraged it to "tend to its knitting" as my grandma says.

Photo, courtesy of autowitch on flickr.

A Survey of National Private Sector Broadband Providers

When it comes to expanding access to the Internet across the US, the federal government has long looked first to the private sector, ignoring hundreds of years of experience showing that unaccountable private companies cannot be trusted to sufficiently invest in or govern essential infrastructure.

Inevitably, they price access to high and invest too little as they maxmize their profits -- thereby minimizing the profits of all other parts of the economy.

So let's take a little survey of the progress we see from these companies.

We have long railed against the Verizon -> FairPoint fiasco in New England that left Verizon much richer at the expense of residents and businesses in rural Vermont, New Hampshire, and Maine particularly. Well, FairPoint creditors have realized the depth of Verizon's scam and are suing Verizon for $2 billion. Read the complaint [pdf].

According to the complaint (pdf), Verizon not only made out like a financial bandit up front, but took advantage of regulatory delays to strip mine the assets of anything of value, including core IP network components, business services, and localized billing and support assets required to support the three states. Verizon then billed out their support assistance for millions per month during the very rocky transition, during which time 911 and other services saw repeated outages, resulting in millions more in refund penalties.

Karl Bode is right to criticize the state authorities that allowed this fiasco to occur. Their inability to regulate in the public interest has hurt everyone stuck in the mess. While we can expect powerful companies like Verizon to try to game the system at every opportunity, there is no excuse for making it so easy for them.

Frontier Logo

As long as we are talking about Verizon shedding its rural investments, let's take a look at how Frontier is doing since it inherited thousands upon thousands of FiOS customers as part of its recent deal with Verizon. Frontier has decided the best approach is to transition those customers from the next-generation FTTH network to an older, slower, less reliable, DSL alternative. Find me another country where a major company is moving customers away from fiber-optic connections. This is a national embarrassment.

Rather than investing in better technology, Frontier has literally doubled down on DSL by marketing a second DSL line to customers. Connect one computer to one line and the TV/video game unit to another one. Of course, it turns out they are lying (or incompetent) when it comes to how much they are charging for it...

In other words, that $13.50 1.5 Mbps (if you're lucky) DSL line is actually closer to a $50 1.5 Mbps DSL line once Frontier gets done slamming you with additional fees. These kinds of below-the-line fees have been a mainstay at phone companies for decades, essentially allowing them to engage in false advertising and covertly jack up the advertised price post sale. It's a practice that has yet to see any real attention of regulators, even those ceaselessly professing dedication to "transparency." It helps that Frontier serves a lot of uncompetitive markets where users have no other options, resulting in "deals" like this one.

Let's move on to the nation's largest cable company, Comcast. We recently noted Comcast's dubious distinction as the least trusted company in America. It was simultaneously the second least trusted. I'm guessing we won't see that award plastered on the side of the vehicles their poorly compensated contractors drive around.

Comcast Logo

Occupy Philly, the City of Brotherly Love offshoot of Occupy Wall Street, recently demonstrated at the Comcast Center to bring attention to Comcast's corporate tax dodging. Hey -- I thought Comcast routinely said it wasn't fair that non-profit entities don't pay taxes!

Finally, the big cable companies in general have been singled out in a study showing that Americans lost $38 billion in wages last year while waiting for technicians and delivery people. Cable companies were the worst at making people wait - prompting one person to say "SCAMCAST should be their name."

There is plenty more of examples like the above, but I'm done writing about them today. Just recall that the federal government prefers that this group of unaccountable corporations build, own, and operate the most important utility of the 21st century. We prefer local ownership that is accountable to communities. Time Warner Cable has actually been sued for its terrible customer service!

Wired West to Incorporate Next Week

Very good news continues to come from Wired West. From a press release:

August 13th will be a historic occasion for many Western Massachusetts towns, as they form a joint cooperative to build and operate a state-of-the-art telecommunications network for residents and businesses. Founding member towns have traditionally been unserved or underserved by existing broadband providers. The new Cooperative, called WiredWest, will create a community-owned network offering high quality internet, phone and television services to member towns.

Today, most WiredWest towns have only partial coverage from limited-bandwidth broadband technologies. WiredWest's goal is not only to create fair access to broadband for all member town residents, but also to provide very high-quality services on a reliable, state-of-the-art network that will meet the escalating bandwidth requirements of businesses and home owners, and provide enough capacity for many decades.

The proposed WiredWest network will connect to the Massachusetts Broadband Institute's middle-mile fiber-optic infrastructure to create a robust network from end to end.

Twenty-three Western Massachusetts towns have taken the necessary steps to join the WiredWest co-operative by passing votes in two consecutive town meetings. Seventeen additional towns are in the process of voting and are expected to join the Cooperative over the next year. A map of WiredWest towns and their progress can be viewed on the WiredWest website.

The WiredWest Cooperative is utilizing "Municipal Light Plant" legislation, initially drafted in 1906, when rural towns faced a similar crisis of access to fundamental services from a lack of electricity. In 1996, the provision of telecommunications services was added to the statute, which enables municipalities to build and operate broadband services in the Commonwealth.

The leadership team and working groups are focused on finalizing a business plan, putting financing together and early network planning. The group recently received a $50,000 planning grant from the Massachusetts Broadband Institute, and has also raised additional funding from local businesses and individuals to assist with start-up requirements.

The incorporation will take place in Cummington, a town in the geographic center of WiredWest's territory.