Rick Karr has produced a "can't miss" 15 minute video that shows what happens when telecommunications is treated more like infrastructure and less like a for-profit morass controlled by massive companies.
We can have universal, fast, affordable, and reliable access to the Internet but we choose instead to let companies like AT&T and Comcast dominate telecommunications to the detriment of our economy, innovation, education, and health care. It is a choice -- and one we desperately need to revisit.
Rick Karr, a correspondent with PBS' Need to Know, travels to Europe to investigate why some countries there have surpassed the US in fast, affordable, and reliable access to the Internet -- with a real choice among service providers to boot! Video is approximately 12 minutes.
Though we in the U.S. often praise the policies in Europe that have given them faster speeds, lower prices, and actual choices in the market, the reality is that some of their companies have just as bad customer service as what we have to deal with from massive incumbent providers.
This video features an incredible prank, forcing an offending company to deal with terrible customer service. Subtitles translate the audio into English.
Roland Montagne also says that competition has been driving new FTTH/FTTB projects. He mentioned that more that 56% of the FTTH/B projects were conducted by public entities such as municipalities and utilities. Incumbents originated only 10.8% of the projects.
If we want to see competition in telecommunications, we need public ownership of networks. Private networks tend toward monopoly markets, communities should build a network to ensure competition, especially the robust competition that can only come with open access full fiber-optic networks.
In hindsight, KPN [a Dutch telephone company] made a mistake back in 1996. We were not too enthusiastic to be forced to allow competitors on our old wireline network. That turned out not to be very wise. If you allow all your competitors on your network, all services will run on your network, and that results in the lowest cost possible per service. Which in turn attracts more customers for those services, so your network grows much faster. An open network is not charity from us, in the long run it simply works best for everybody.
Paradoxically, the incumbents argue that public sector broadband is both an unfair competitor and obviously an inferior service doomed to failure in the market.