The following stories have been tagged utility ← Back to All Tags

Fiber-to-the-Home May Be the Cherry on Top in Traverse City

In Traverse City, Michigan, big plans are underway. The local electric utility is considering constructing a Fiber-to-the-Home (FTTH) network for next-generation high-speed Internet access.

About 10,000 people call the "Cherry Capital of the World" home. The area primarily relies on tourism and high-speed Internet access can help diversify the local economy. At the moment, Traverse City Light & Power (TCLP) is holding planning meetings with community stakeholders to discuss how to build a network to meet the needs of the community.

An Opportunity for Connectivity

The city has been mulling over the possibility of general connectivity for a while - especially citywide Wi-Fi. In 2007, TCLP had just finished installing fiber optic cables to connect electrical substations. They leased some lines to large nonprofit institutions, such as school systems and health facilities, but they still had spare capacity. TCLP realized that they had the potential to expand to residents.

They partnered with the Downtown Development Authority to create a downtown Wi-Fi zone in 2014. The zone automated parking meters and connected tourists, but the Wi-Fi's technological limitations, such as signal strength, soon became apparent. TCLP concluded that citywide Wi-Fi would not be the best option for Traverse City.

Now community leaders are considering using existing fiber, which is already planted throughout the community. TCLP, city and county officials, and other stakeholders have discussed how to develop fiber assets for a FTTH network. The city has several options: a phased approach (connecting the city section by section), a pre-subscriber approach (connecting neighborhoods where people pre-subscribe in great number), an incremental build (slow and steady), or an immediate citywide build (all at once). They also still have to figure out exactly how to cover the costs. 

Economic Development and Community Vitality

Lack of fast, affordable, reliable connectivity drives the discussion. Charter offers cable service and CenturyLink DSL is available in limited areas but both are offered over aging infrastructure. Big corporations, such as AT&T and Time Warner Cable are announcing speed upgrades in large cities throughout the country, but have no plans to invest in Traverse City.

TCLP Technical Director Scott Menhart explained in our interview that Traverse City cannot wait another 10 or 15 years for the private sector to "maybe" invest in their home town. Traverse City needs the network now to ensure the growth of the community. 

Menhart described northern Michigan as a great place for data centers if they could only solve the problem of reliable connectivity. A fiber network should do just that, and FTTH could make the community an even better place to live and work. For instance, a FTTH Council study links FTTH to increases in home values. Community life is the focus for Menhart:

 “It’s why I got into the government sector - to improve the city that I grew to love.”

Grassroots Springing Up In Holyoke, Massachusetts

For years, the city of Holyoke, Massachusetts, has built up a treasure trove of fiber that the municipal buildings [and some businesses] use to connect to the Internet. Now, some residents want to share in the bounty. The newly-formed Holyoke Fiber Optic Group plans to drum up grassroot support for a fiber-to-the-home (FTTH) project to bring high-speed Internet to the 40,000 residents of Holyoke. 

The group recently spoke with members of the city utility and are now on their way to the mayor's office in an effort to bring better connectivity to the city. The meeting with the mayor's office is scheduled for next Tuesday. The Holyoke Fiber Optic Group aims to form an exploratory committee of community stakeholders to dive into the possibility of a FTTH project.

Grassroots Effort

The group formed in November of 2015 and hosted its first meeting in early December. Members highlighted their frustration with the lack of access to high-speed Internet and pointed to the April 1999 Master Plan for the city. It specifically stated the need to capitalize on the fiber available.

Organizers maintain a Facebook group to discuss the issue in Holyoke and the latest developments in high-speed Internet. They call for an open access network to encourage competition and enable residents to pick their own service provider. The group now has over 200 members.

The group recently spoke with the manager of the city utility, Holyoke Gas & Electric. It maintains the fiber and provides telecommunication services to municipal buildings and other nearby towns. The city utility’s efforts to better connect communities was highlighted in a recent report from the Berkman Center (for more info check out our podcast interview with [David Talbot], a Fellow at the Berkman Center). On January 4th, the Holyoke Gas & Electric manager unexpectedly attended the group's meeting and explained how the city utility is continually considering this idea.

An Often Considered Possibility

Holyoke Gas & Electric has been contemplating the idea of a FTTH project for quite sometime. In our Community Broadband Bits podcast from 2013, Chris discussed the possibility with Senior Network Engineer Tim Haas:

"That's something that we have looked at for a long time here, Chris.  We've looked extensively at it for the past ten years, three different times -- probably every three years -- in depth.  And what the cost structure would be.  And it's one of those things where if we're going to deliver a service like that, to residences, it's -- well, we really have to deliver it to everyone.  And we've struggled with the return on investment of delivering fiber-to-the-home, and how we manage those services being delivered to the customer."

The Holyoke Fiber Optic Group, however, thinks that it’s now the right time to pursue FTTH. An organizer, Peter Palombella, explained in an email Wednesday to MassLive

“The Holyoke Fiber Optic group feels the city is ready to start exploring this issue and we hope to meet with Jim Lavelle [Holyoke Gas & Electric Manager] sometime in January to discuss forming an exploratory committee. … Not a full broadband committee with the power of a city agency, but a committee to explore the issue, in stages, with members from different stakeholder groups in the city."

Back in 2013, Senior Network Engineer Haas did say that Holyoke Gas & Electric has considered expanding to FTTH just about every three years. If the Holyoke Fiber Optic Group is right, perhaps 2016 will be the year for fiber to come to the homes of Holyoke.

Reedsburg Utility Commission Receives State Grant for Expansion

In April 2015, Wisconsin's Brett Schuppner from the Reedsburg Utility Commission (RUC) had a conversation with Chris about the utility's plan to expand the municipal fiber network. Funding is one of the biggest challenges but in December, the RUC learned that it a state grant will help move those plans forward.

WisNews recently reported that the RUC applied for $110,000 to bring the triple-play fiber network to Buckhorn Lake in Sauk County. The Wisconsin Public Service Commission announced on December 11th that the RUC will instead receive $69,300 which will allow the network to extend to an additional 105 homes and 40 properties. From the article:

Schuppner said an informal survey of members of the Buckhorn Property Owners’ Association suggests the utility commission will likely recover its out-of-pocket costs for the project not covered by the grant of about $40,000 from new users in the first year.

RUC began serving the community in 2003, expanding in 2011, and offering gigabit service in 2014. The community is located about 55 miles northwest of Madison and home to approximately 10,000 people.

Ten other entities across the state also received grants. RUC anticipates construction to begin on this expansion early this year.

Hudson Adds Velocity to Help Local Businesses - Community Broadband Bits Episode 181

When Hudson, Ohio, businesses couldn't get the connectivity they needed from the incumbent cable and telephone companies, the local government stepped up to provide what it calls a "service" rather than a "utility." Hudson City Manager Jane Howington joins me this week to explain their approach in Episode 181 of the Community Broadband Bits podcast.

Hudson has a municipal electric utility already and is now investing in a fiber optic network to connect local businesses. Branded "Velocity," and launched earlier this year, the network is exceeding expectations thus far in terms of local business interest.

City Manager Howington and I discuss how they decided to build a network, their incremental approach, and how they will know if they are successful in coming years.

The transcript from this episode is available here. Read our full coverage of Hudson here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 22 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music, licensed using Creative Commons. The song is "Warm Duck Shuffle."

Speedy Holiday Gift in Tullahoma

Tullahoma Utilities Board LightTUBe customers are once again receiving a special holiday gift via the municipal fiber network. As of December 5th, subscribers got a boost in speeds with no boost in price.

From the LightTUBe Facebook page:

lightube-fast-speed-fb-2015.png 

More good news is on the way after the first of the year. According to General Manager Brian Skelton, rates for the two highest tiers will decrease. Symmetrical gigabit Internet service will drop from $99.95 per month to $89.95 per month and 200 Megabits per second (Mbps) symmetrical Internet service will decrease from $79.95 per month to $74.95 per month.

Unlike the big corporate providers that increase rates whenever the opportunity arises, Tullahoma prefers to increase speeds for free and sometimes even lower rates. Publicly owned networks focus on serving the community rather than maximizing profits; the decision to increase speeds and lower prices comports with their mission.

Happy Holidays, LightTUBe subscribers!

PILOTing Positive in Tennessee

As the Sixth Circuit Court of Appeals reviews the FCC's February decision to scale back state anti-muni laws in Tennessee, at least two munis in the Volunteer State are giving back by saving dollars. Networks are also contributing substantially to  public coffers via Payment in Lieu of Taxes.

Clarksville, Tennessee, Network Becomes Revenue Positive in 2015

As of June 2015, the city’s utility provider CDE Lightband paid off all outstanding expenses related to their fiber optic network. General manager Brian Taylor described how the network has improved the city’s utility services and overall economic picture:

Our fiber project has proven to be an investment that benefits the electric system, the customers and the community. It has allowed us to enhance our distribution system and improve our system reliability; provide customer choice in video, Internet and telephone services and offer another tool in economic development. Every year access to high speed Internet becomes more critical in the recruitment of new business. We are proud to be an integral part of the growth and development of our community.

In a recent press release, CDE Lightband said their 1,200 mile fiber optic network saves the City of Clarksville a total of $4.5 million annually through technological upgrades that have improved the overall safety, reliability, and speed of electrical maintenance and service. The city has also seen 27% growth in broadband service customers over the past year. The network’s cost savings, along with direct revenues from electrical and broadband services, spell major dividends for CDE Lightband coupled with continued optimism for future growth.

Total revenues since the inception of CDE Lightband in the form of Payments in Lieu of Taxes (PILOT or PILT) exceed $37 million, with annual PILOT compensation payments of $5 million to continue indefinitely. PILOT compensation is a type of recurring payment that non-taxable organizations make to government entities for the use of government-owned property.

Chattanooga’s Unstoppable EPB

Chattanooga’s EPB network also continues to see remarkable evidence of success. PILOT compensation since Chattanooga built the EPB network six years ago is at $140.5 million with $19.2 million paid out this year alone. Today, EPB contributes more in PILOT compensation than any other taxpayer or PILOT contributor in all of Chattanooga and Hamilton County.

It Doesn't Stop with PILOT

Clarksville and Chattanooga are well-established networks that have served the community well in a number of ways. In addition to providing PILOT and more efficient electric services, benefits extend to better connected schools and anchor institutions, savings for public facilities, and economic development.

new study from a University of Tennessee-Chattanooga economist reveals EPB’s fiber network has added an estimated $865.3 million to $1.3 billion to the local Chattanooga economy in the past 6 years. In addition, the study says Chattanooga’s fiber optic network has also generated at least 2,800 new jobs in the local economy. The same study estimates that job growth due to the network may be as high as 5,200 new jobs, depending on the parameters.

Chattanooga and Clarksville are two examples of what is possible when local communities have the ability to exercise their own authority. Those that will live with the results and reap the benefits are best suited to decide the strategy to improve local connectivity.

"Little Gig City" And Friends Go to Nashville to Fight for Local Authority

As the people of Tennessee wait for the court to determine their broadband future, state and local leaders in Nashville are hearing municipal network advocates and foes.

The bipartisan Tennessee Advisory Commission on Intergovernmental Relations, anticipating state legislation aimed at removing state anti-muni laws next session, recently heard from advocates of municipal networks. Those in favor of keeping state barriers in place also took a seat at the table. The Commission includes state legislators and local community leaders. The Sixth Circuit Court of Appeals is now considering Tennessee's petition to vacate FCC's February decision to overturn state laws against local authority.

The Same Old Argument

The Tennessee Cable Association (TCA), representing large incumbent cable providers, repeated the same misinformation we have heard before - that municipal networks are "failures." Their lawyer pointed to debt as proof-positive that "these communities that have gone into this business have done very poorly," reported the Johnson City Press.

Chattanooga's EPB President Harold DePriest summed up the weakness of that statement when he said, “It’s the same reason you have a 30-year mortgage on your house, instead of a 5-year mortgage.” It's about long-term vision and planning.

A number of representatives from Tennessee communities served by municipal networks attended the meeting and presented the facts. Chattanooga's world-famous fiber network is often in the limelight, but smaller Tennessee towns with networks like Erwin and Jackson have benefitted from their investments and other communities, such as Cleveland, have plans to follow suit.

Erwin Making Strides

Erwin Utilities sent fiber optic engineer John Williams who called out TCA for using the word "failure" and describing it as a mischaracterization. Williams noted that Erwin Utilities, who initiated a pilot project last March, is already serving 200 of 300 potential customers after only 7 months of operation. Customers in Erwin have access to symmetrical 25 Mbps, 100 Mbps, and 1 Gbps connectivity along with telephone service. Internet access from Erwin Utilities is available for $49.95, $69.95, and $199.95 respectively; you can call Erwin "Little Gig City."

The fiber system was originally deployed to manage the electric utility smart meter system, so much of the infrastructure is already in place.

logo-erwin-fiber.jpg

Erwin has not incurred any debt to deploy its fiber pilot project, says Williams. The utility has taken an incremental approach, leasing out excess capacity from the electric system and using proceeds to build out one section at a time. For phase one, scheduled to start any day, Erwin Utilities only needs 15 percent of current electric customers with smart meters to sign up for fiber-to-the-home (FTTH) services for the network to pay for itself. They plan on offering FTTH across the entire service area within five years.

A small town like Erwin, population 6,000, does not have the density to attract large providers for fast, affordable, reliable connectivity. Their municipal utility has a plan to serve people which will not violate Tennessee's state restrictions, but Williams spoke before the Commission in support of removing those limitations:

I would argue that every municipal broadband deployment has been successful...The biggest thing we like to point out about municipal projects, specifically ours, is the availability to rural customers who may be underserved by existing services. In Unicoi County, only 75 percent is covered by a cable company, so 25 percent of our electric service area doesn’t have access to broadband.

A Cooperative Point of View

In addition to Erwin Utilities, Cleveland Utilities CEO Ken Webb and Ben Lovins, Senior Vice President from Jackson Energy Authority's Telecommunications Division (JEA) supported the notion of removing state prohibitions blocking Chattanooga, Erwin, and others from expanding to other areas. Also providing perspective was Tennessee Electric Cooperative Association's Mike Knotts, reported the Chattanoogan.

Knotts drew a parallel between the expansion of broadband today and the roll out of electrification in the 1930s in which rural cooperatives played in instrumental role. He suggested nonprofit entities with the ability to spread costs out over long periods of time, rather than private companies, would be the best option to get the job done once again:

That was the very simple magic that took, in 10 years, less than 10 percent of American farms being electrified to 100 percent — not much more in the secret sauce other than that.

Pilots and Plans: It's All About The Local

In addition to serving 18,000 customers, the JEA telecom division brings in annual revenue of approximately $30 million, according to Lovins. Small-businesses, students, and ratepayers are only a few of the many who benefit. Lovins went on to provide numerous examples of how the investment has improved the quality of life in Jackson.

The network has kept the town competitive when, in the late 1990s, the incumbent provider told community leaders there was no need to upgrade because Jackson didn't need high-speed connectivity. Lovins told the Commission, "All of this was achieved through local choice, no taxes and no government funding."

Cleveland's Webb advocated for striking down the law because it prevents the Chattanooga EPB from serving neighbors who want and need fast, affordable, reliable service.

Cleveland, also working on a pilot project, points out that access to connectivity is no longer a luxury. The community's pilot project aims to fill in gaps in service created by poor coverage from incumbents. According to Webb, he recently spoke with a local attorney who finally obtained adequate Internet access at office after 24 years of requests to the local incumbent. Cleveland leaders don't want to wait another 24 years to fill the gaps in service that plague local businesses.

Webb told the Commission:

Cleveland wants to offer its citizens the absolute best that we possibly can. … We don’t want to fall behind in Cleveland.

Legislative state barriers accomplish nothing except prevent better connectivity in urban and rural areas. Local communities feel the impact of local decisions. As the Court considers the Tennessee petition, they will understand local communities better if they take to heart the words of JEA's Ben Lovins:

Give local leaders the choice to work solutions that best fit their communities and that includes allowing our municipal systems to work together to help our neighbors.

Doing a Thoreau Job on Broadband - Concord, MA

Concord, Massachusetts, has a strong literary history with famous authors like Thoreau, Emerson, and the Alcott sisters, but all puns aside, the town also has a long-standing community broadband network, Concord Light Broadband

Years ago, the community voted to build its own network from their electric utility, and they have just now transitioned to high-speed fiber optics.

From Electric to Broadband

Concord is one of only forty Massachusetts municipalities with an electric utility and in the early 2000s, their electric thermal storage system needed an overhaul. The technology, based on the phone system’s network, was becoming obsolete. The electric utility chose to overbuild the existing system with fiber optics in order to create a smart-grid to automatically read electric meters. Concord recognized the opportunity presented by a fiber network backbone spread throughout town.

It only made sense to look at broadband options; the only thing left to do was to build out the last-mile, the section of network that connects to the home or business. They estimated the cost for the smart-grid and last-mile to be $4 million and would finance it through municipal bonds. 

Once Bitten, Twice Shy of Big Incumbent Cable Companies

Large incumbent cable companies had not served the community well and the people wanted better connectivity. Massachusetts’ state law requires a town to vote at two consecutive town meetings to establish the authority to build a broadband network through the electric utility, commonly referred to as Municipal Light Plant or MLP. The MLP is the town department responsible for the transmission and supply of electricity to the residents and businesses in the town. As communities have started to develop their own municipal Internet networks, the MLPs have also taken on a similar role with regard to connectivity. After establishment of an MLP is approved, then the community votes again on funding for the initiative.

In 2003, the people of Concord began considering what they could accomplish with a municipal network, and they held the first vote at the Annual Town Meeting. The resolution passed by a 2/3rds majority vote. The second Annual Town Meeting was scheduled for April 2004.

In February 2004, the New England Cable & Telecommunications Association (NECTA) and the authors of the Beacon Hill Institute (BHI - Suffolk University) report organized a campaign against the proposed network. (BHI is better known for its misinformation campaigns in the area of clean energy.)

In response, a grassroots effort developed to counteract misinformation disseminated by NECTA and BHI. After an intense campaign (detailed in an American Public Power Association case-study), the town voted in favor of the network again. This time, it was an even more resounding "no" to big telecom -- only 12 people voted against the proposed network. 

seal-concord-ma.png

The Network

After experimenting with a Broadband over Power Line initiative in 2007, Concord turned its efforts to a fiber optic network to obtain a more robust backhaul system. In 2010, Concord Municipal Light Plant (CMLP) issued $4 million in Bond Anticipation Notes, which are a short term way of financing a project. Eventually the town issued a municipal bond; the amount requested by the CMLP when bonds are issued are typically repaid through each projects' revenues.

Schools, businesses, and municipal government services acted as anchor tenants, ensuring that the new network, ConcordNet, would have business. In March and April of 2014, ConcordNet began pilot projects for the high-speed residential system which has symmetrical upload and download speeds.

The network is now citywide and serves over 400 subscribers about 7,600 residential subscribers out of the town's population of approximately 17,700. Unlike many other networks, ConcordNet does not offer triple-play, a bundled service of TV, phone, and Internet. Entering the video market seemed too difficult according to the Chief Information Officer Mark Howell. Instead, they chose to focus on data. They also collaborate on initiatives through the Berkman Center at Harvard to encourage cooperation among other municipal networks.

ConcordNet is accountable to the people that own it and is thus far accomplishing the goals of better connectivity and creating savings gained through the smart-grid. The community is benefitting and thinking ahead to find the next use for their fiber investment. 

Decorah and Vinton Voters Choose Munis for Better Connectivity in the Corn Belt

Colorado may have been the epicenter of local authority disruption this election cycle but two Iowa elections were also worth exploring.

Decorah Chooses Muni Authority

In Decorah, the community of 8,000 received awards for its innovative use of the city's dark fiber network, MetroNet. A community led effort, Decorah FastFiber, convinced community leaders to ask voters if they want to expand the use of that fiber. Voters decided 1,289 to 95 to give the city the authority to establish a municipal telecommunications network.

Decorah's ballot question specifically asked if that authority should extend to video, voice, telephone, data, and all other forms of telecommunications and cable communications, reports the News. A second ballot question, which passed with similar results, asked voters to authorize the city to establish a Board of Trustees for the utility.

Vinton Trusts Its Electric Utility

Vinton, home to approximately 5,200 people, voted overwhelmingly to form a telecommunication utility. The community, located northwest of Cedar Rapids, voted 792 to 104 to put the community's municipal electric utility in charge of the initiative. This matter had been voted on twice previously - in  both cases the community had voted against the proposition. 

A comparatively large number of communities in Iowa have invested in their own Internet networks but Mediacom and other providers like CenturyLink have fought hard to prevent municipalities from passing the necessary referendum to build a network. This year, we had no reports of opposition from incumbent operators, a remarkable change that frankly leaves us puzzled but hopeful nonetheless. 

Congrats to both Decorah and Vinton for reclaiming digital self-determiniation. We don't know if either one has immediate plans to build a network or what model they may use but now they have full authority to explore all options.

MuniWireless Works in Lompoc…Just The Way They Like It

The early 2000s created a boom of both public and private wireless projects throughout the U.S., but many struggled with unrealistic expectations and flopped. Successful muni wireless networks transformed themselves, adapting to the changing needs of the communities. Some, such as Sandy, Oregon, have transitioned to Fiber-To-The-Home (FTTH) networks where the high-speed fiber-optic cable is hooked up directly to the home. Others repurposed their networks to provide other needed services -- like in Lompoc, California.

Lompoc transformed its $4 million muniwireless network, LompocNet, into a full-fledged Broadband Utility. Originally, the city council hatched the idea of a subscriber-based Wi-Fi network, but times changed quickly. Now, the Broadband Utility primarily provides much-needed internal connectivity for city services.

New Role: City Services

In this small city of about 42,000 people, the Broadband Utility operates a Wide Area Network (WAN) for municipal services. The electric and water utilities use the network for their smart-meters, which automatically provide usage information to the city utilities. Police video cameras transmit their feeds across the service, improving public safety. The Broadband Utility also provides the city’s phone and data services, and and has begun to connect some municipal buildings with fiber-optic cable. The Broadband Utility’s role has increased in importance; Lompoc’s franchise agreement with Comcast expired at the end of 2014, so now the Broadband Utility is beginning to function as an Institutional Network, connecting public buildings.

Lompoc’s approach to broadband may seem inverted to those used to the concept of incremental build-outs, but it worked for the city. In an incremental build-out, a small section of the network is built for a specific purpose and the revenues from that section pay for the next expansion. Lompoc decided to do the opposite: blanket the city completely and immediately with low-cost Internet access via Wi-Fi.

From Being a Flop to Being On Top

More than 10 years ago, in 2002, Lompoc faced a common, but frustrating problem – Comcast’s services. Comcast was slowly rolling out DSL in the community, but the cost of cable TV services still seemed too high to the city council. The Mayor Pro Tem at the time, DeWayne Holmdahl, traveled to Florida with the city manager to a municipal broadband conference to explore solutions. Inspired by the stories at the conference, they returned with an idea: a municipal utility for cable and Internet services.

wireless-icon.jpg

The City Council agreed to look into the matter and hired a consultant to perform a study[PDF] in 2003. The options:

  1. Fiber-to-the-Home (FTTH) network, financed through bonds, with a capital cost of $26.5 million (not including the cost of operation and maintenance)
  2. Wi-Fi mesh network, financed through a loan from the municipal Electric Utility to be repaid with revenue funds from the network, with a capital cost of $1 million (not including the cost of operation and maintenance)

The FTTH project would be city-wide and include triple-play: phone, TV, and Internet. The Wi-Fi plan would blanket the city with affordable basic Internet access. According to Holdmahl, the city council recognized that the FTTH project would be too costly. Although a Wi-Fi network could not provide triple-play services, the network could still serve residents.

Technical problems delayed the network from taking off with residential users, and the network languished until the end of 2007. Then Richard Gracyk came on as Broadband Services Administrator changing the network’s technical management system. The number of subscribers quickly leapt to about 1,000 and plateaued.

After the city spent $4 million to construct, operate, and maintain the network, the project was declared 'revenue neutral' in 2012, and LompocNet could begin to recoup its investment. Generating revenue from the network now looked promising.

Residential Users: Cord Cutters and the Digital Divide

Although the Broadband Utility has started to focus more on city services, the residential program is still robust. The network has about a 1,000 customers a month - LompocNet does not use the term "subscribers." The residential Wi-Fi requires no contract. The Internet bill is added to their city utility account - an easy, all-in-one payment. People are not locked into the service, but have the option to use it as needed. 

The services they offer have expanded since the early days of the network. The technology has grown more extensive as the Broadband Utility uses a blended network of different equipment and providers. Offering three tiers for residential users (ranging from $15.99 - $35.99) and base-level packages for visitors (from $4.99 - $9.99), the network appeals to cord-cutters (people who want to move away from subscriptions) and lower income people, priced out by other Internet services.

Former Mayor Pro Tem, and current city councilmember, Holmdahl explained that he has been a loyal customer of the Broadband Utility since its inception. He uses it for both his home and for his business as a travelling notary, saying “it works just the way we like to have it work.” That’s the key to any successful program: it works just the way the community likes it to work.