[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Understanding Fiber-to-the-Home Video For Anyone
Thanks to the Fibre Evolution Blog for alerting us to a slick, short video that explains why FTTH is superior to alternatives when it comes to accessing the Internet. The video was produced the FTTH Council of Europe and is meant for a very general audience. Enjoy.