[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Free UTOPIA Podcast
Listen to this 1 hour podcast from Free UTOPIA that discusses recent progress in Brigham City, notes that Orem City is saving some $50,000/month from telecom expenses thanks to UTOPIA, and recaps some of the early history of the UTOPIA project. Most of the discussion is an interview with triple-play UTOPIA provider Prime Time Communications.