[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Community Broadband and Economic Development Fact Sheet
Community Broadband Networks have a very good track record in creating jobs, and we have just released a fact sheet [pdf] that collects some exciting success stories -- where a publicly owned network attracted new businesses or helped existing businesses to thrive.
Though the telecommunications needs of local businesses have swelled dramatically in recent years, the DSL and cable networks have not been able to keep up. Businesses are often stuck between a connection that does not meet their needs and a connection they cannot afford -- but local, publicly owned networks have stepped in to provide the ultra-fast, super reliable services at affordable prices.
This fact sheet discusses the jobs that were enabled by public investments in Chanute, Kansas; Chattanooga and Tullahoma, Tennessee; Lafayette, Louisiana; Bristol, Martinsville, and Danville, Virginia; and Springfield, Missouri.
This should be a great resource for those educating their community about the importance of having a network that is directly accountable to the community. Hand it out, include it in conference materials, email it to legislators, whatever.
We are developing additional fact sheets, but are always interested in what would be most helpful to you, so don't be afraid to tell us.