[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Broadband Communities Magazine Spotlights ILSR's Chanute Report
We are pleased to announce that an excerpt of our report, Chanute's Gig: One Rural Kansas Community's Tradition of Innovation Led to A Gigabit and Ubiquitous Wireless Coverage, is now highlighted in the newest Broadband Communities Magazine. The November/December 2012 issue focuses on economic development.
Editors chose our report because it shows how a community can successfully develop a network to address community needs. The result is greater economic development and a range of increased community benefits. In addition to our report, several other articles focus on economic development and come from authors such as Reed Hundt and Blair Levin, Doug Adams and Michael Curri, Ken Demlow, Craig Settles, and David Moore.