Wi-Fi

Broadband Competition is Pathetic, But Even That is Too Much For Qwest

A Qwest sales person admits on tape that Qwest is trying to eliminate competition by purging the network of independent ISPs. Listen to the conversation here.

Customer: "Qwest is trying to eliminate competition?"

Customer Service Rep: "In a way."

Undoubtedly, Qwest will (if it has not already) disavow this quote and suggest the CSR just didn't know what she was talking about. But they are clearly trying to remove competition - something we have witnessed in the Twin Cities of Minnesota as the good ISPs (for instance, IP House) are slowly strangled because they are not permitted resell the faster circuits. Additionally, I believe allegations that Qwest deliberately allows more congestion on lines they resell than lines where they are the sole retailer.

Our office uses IP House and we have never had anything but good experiences with them. But we need a faster services, so we can choose between slightly faster options with Qwest or much faster options with Comcast. We have no choice but to take service from a crappy massive company if we want to maintain productivity.

Some would claim that we have additional choices because USIW runs a Wi-Fi network in Minneapolis (subsidized by the City) but the network's speeds cannot compare to Comcast and it is far less reliable than the wired network alternatives (though Qwest's reliability in some areas may actually be worse).

I found this story via the Free UTOPIA blog but it links to the original source on Xmission - a UTOPIA service provider and DSL resellter.

Updated List of Cities with Wi-Fi Networks

Keywords:

MuniWireless.com has updated their list of cities that have large scale Wi-Fi networks. The list combines communities that own the network with cities that have networks owned and controlled by private companies, but it is a useful starting point for anyone looking to find cities that have explored this wireless technology.

Breaking the Broadband Monopoly

Publication Date: 
May 3, 2010
Author(s): 
Christopher Mitchell - Institute for Local Self-Reliance

The Institute for Local Self-Reliance is pleased to release this comprehensive report on the practices and philosophy of publicly owned networks. Breaking the Broadband Monopoly explains how public ownership of networks differs from private, evaluates existing publicly owned networks, details the obstacles to public ownership, offers lesson learned, and wrestles with the appeal and difficulty of the open access approach.

Download Breaking the Broadband Monopoly [pdf]

Executive Summary

Across the country, hundreds of local governments, public power utilities, non-profits, and cooperatives have built successful and sometimes pioneering telecommunication networks that put community needs first.

These communities are following in the footsteps of the publicly owned power networks put in place a century before. We watch history repeating itself as these new networks are built for the same reasons: Incumbents refusing to provide service or charging high rates for poor service.

Cities like Lafayette, Louisiana, and Monticello, Minnesota, offer the fastest speeds at the lowest rates in the entire country. Kutztown’s network in Pennsylvania has saved the community millions of dollars. Oklahoma City’s massive wireless mesh has helped modernize its municipal agencies. Cities in Utah have created a true broadband market with many independent service providers competing for subscribers. From DC to Santa Monica, communities have connected schools and municipal facilities, radically increasing broadband capacity without increasing telecom budgets.

These pioneering cities have had to struggle against many obstacles, often created by incumbents seeking to prevent the only real threat of competition they face. Eighteen states have passed laws that discourage publicly owned networks. When lawsuits by entrenched incumbents don’t thwart a publicly owned system, they cross-subsidize from non-competitive markets to temporarily reduce rates in an attempt to starve the infant public network of subscribers.

Despite these obstacles, more and more cities are building these networks and learning how to operate in the challenging new era in which all media is online and a high speed tele-communications network is as much a part of the essential infrastructure of a modern economy as electricity was 100 years ago.

Communities that have invested in these networks have seen tremendous benefits. Even small communities have generated millions of dollars in cumulative savings from reduced rates – caused by competition. Major employers have cited broadband networks as a deciding factor in choosing a new site and existing businesses have prospered in a more competitive environment.

Residents who subscribe to the network see the benefits of a network that puts service first; they talk to a neighbor when something goes wrong, not an offshore call center. At the municipal fiber network in Wilson, North Carolina, they talk of the “strangle effect.” If you have problems with their network, you can find someone locally to strangle. Because public entities are directly accountable to citizens, they have a stronger interest in providing good services, upgrading infrastructure, etc., than private companies who are structured to maximize profits, not community benefits. Residents who remain with private providers still get the benefits of competition, including reduced rates and increased incumbent investment.

Some publicly owned networks have decided to greatly increase competition by adopting an “open access” approach where independent service providers can use the network on equal terms. Public ownership and open access give residents and businesses the option of choosing among many providers, forcing providers to compete on the basis of service quality and price rather than simply on a historic monopoly boundary.

Perhaps the greatest benefit communities have gained from owning their telecommunications networks is self-determination. Recent court rulings enable private network owners to set their own rules, including increased charges for accessing some sites – much like a cable bill charges more for some programming. The rules are made far from where the customer resides and the criteria used to design such rules maximizes benefit to the private firm, not the community.

There is no one model for community broadband. Communities vary greatly in their needs, assets, desires, and culture, not to mention a regulatory environment that varies from state to state. This report presents case studies, evaluates existing networks, offers lessons learned, and highlights the most important issues facing both communities and policy makers at all levels. Public ownership offers the best prospect for building the networks we need to succeed in the 21st century.

Cable Cos, Wi-Fi, and Limiting Competition

David Pogue, a NY Times Tech columnist, recently wrote about a partnership between cable companies to share Wi-Fi access points:

I, a Cablevision customer, can now use all of Time Warner’s and Comcast’s hot spots in these three states. If you have Time Warner’s Road Runner service at home, you’re now welcome to hop onto Cablevision’s Optimum hot spots wherever you find them, or Comcast’s Xfinity hot spots. And so on. It’s as though all three companies have merged for the purpose of accommodating your Wi-Fi gadget, hugely multiplying the number of hot spots that are available to you.

The companies call this kind of partnership “the first of many.”

Now, I think this development is fantastic. It hits me where I live. It’s free. It’s fast and reliable. I love it.

He goes on to ask, what's in it for them? Apparently, David Pogue has little understanding of how dominant firms work together to cement their power and limit competition.

He then put up a post with an answer from an insider:

“David, widely available WiFi makes our service better, and more useful and valuable,” he wrote. “And we don’t compete directly with TWC or Comcast for high-speed Internet customers; we compete with phone companies that offer a wide array of services, including data plans over increasingly over-burdened and sluggish cellular networks for an extra $60 per month."

Bingo. Big cable companies do not compete with each other - one suspects these companies have tacitly divided the national cable market with an understanding that they will not overbuild each other. The barriers to entering the cable/broadband market are already substantial: any new network requires a massive upfront capital expenditure. This Wi-Fi partnership with cable incumbents makes that barrier even larger.

Let's imagine that a city wants to build a publicly owned network that will compete with one of these companies. Customers of the private incumbent have Wi-Fi access all over the place, across three states - and probably more to come. The incumbent gets the benefit of investments from other cable cos in the partnership.

Any guesses on whether the publicly owned network will be invited to join that partnership?

A new network is at a disadvantage because it now has pressure to compete against not just one massive carrier with all the advantages of any incumbent that can cross-subsidize from (overpriced) non-competitive markets, but the combined wireless resources of several colluding carriers. Consumers who want roaming wireless access will want to stick with the massive cable incumbents and their partnerships.

These partnerships are great for consumers in the short run - by increasing the available Wi-Fi services - but do harm by creating larger barriers to entry for new competitors. And because the existing barriers are already so high, it seems that the public sector is just about the only entity interested in building competitive networks. Now these massive cable companies have yet another advantage that will limit competition.

Oklahoma City Network Offers Unique Research Opportunities

Though it may not be a major selling point for communities considering building a network, they can offer tremendous research potential. Local communities are more approachable for researchers and more likely to form mutually beneficial partnerships. Consider an interesting story about the Oklahoma City Wi-Fi network and weather researchers.

This is a massive network -- at 555 square miles, the largest in the world. Local universities have teamed up with the city to closely monitor the weather constantly throughout the network. This data is useful in tracking how air currents move around a city - which is really helpful for those trying to understand and mitigate terrorist chemical or biological weapon attacks... for instance.

This is just one of some 200 applications the City uses its network for:

Steve Eaton, information security architect for Oklahoma City, characterizes the project as the most unique application the city utilizes. The Wi-Fi network currently runs about 200 applications that range from video surveillance to GPS tracking systems.

Chaska.Net Profiled in Local Paper

I've often wondered what it would look like if a reporter wrote about a Wi-Fi network without any ideological baggage to slam it. Now you can see - Mollee Francisco wrote a lengthy and fair article for a local paper in Chaska, a suburb of Minneapolis.

Like so many publicly owned citywide Wi-Fi networks, Chaska.Net accomplished many goals but was a disappointment for others. In particular, it was more expensive and the technology was more difficult than expected, but it introduced faster broadband than was available at the time.

It continues to service 2100 customers, one of which is a household with close friends of mine. They love having the option of taking service from the City - they've been happy with the customer support and lower prices. That the speeds are slower than what cable networks offer doesn't bother them, they prefer to save the money.

The article also discusses the wireless network in Buffalo, Minnesota, a city further away from the metro than Chaska that sees a brighter future for its public wireless network.

Santa Monica and South Hadley Expand Networks

  • TMCNET interviews Jory Wolf - the CIO of Santa Monica's Information Systems Department - about their application for broadband stimulus funds. Santa Monica has long used its publicly owned network to expand broadband access in the community.

    Our Santa Monica City Net and City WiFi (News - Alert) project will provide the equipment and connections required to expand the City’s free WiFi service that delivers Internet access to the public at our libraries, open space areas, community centers, homeless shelter, senior centers and animal shelters. In addition, our project will provide a connection to over 200 ISPs to obtain affordable broadband options to local businesses and increase the competitiveness of our country’s preeminent post-production companies and intellectual exports located in Santa Monica, Calif.

  • South Hadley, a small town in Massachusetts, may expand its modest fiber network (currently connecting schools, police, and town hall to others in town. Its municipal power company is evaluating options.

  • Baltimore City Paper ran a column discussing the Monticello, MN, city-owned network and the attacks against it by TDS Telecom. This accounting of the history has some errant details, but I found it fascinating how far the Monticello story has spread.

Photo from public domain

Tropos Comments on Publicly Owned Wireless Networks

Publication Date: 
November 6, 2009
Author(s): 
Tropos Networks

Tropos is a California-based company that sells wireless networking gear, frequently to municipalities. They filed comments with the FCC regarding the National Broadband Plan in response to the request: "Comment Sought on the Contribution of Federal, State, Tribal, and Local Government to Broadband."

We fully support their framing of the issue:

Municipalities that own and control their wireless broadband networks, operate public services more efficiently, prioritize broadband traffic for emergencies, and put unused bandwidth to use to attract new businesses, afford educational opportunities to students and in many cases, provide free broadband access to unserved or underserved residents.

Read More

Longmont's Saga - The Failure of Referendum

As we have noted previously, Longmont, Colorado, has seen a number of private companies attempt to offer Wi-Fi broadband and then go out of business. As Colorado preempts local authority by requiring a referendum by the city before it can offer services itself, Longmont recently had a vote to authorize telecommunications services. Voters defeated the option.

As is common in these referendums, voters were blanketed with reasons to vote against it as incumbents (Qwest and Comcast) spent $200,000 opposing competition whereas the city is prevented by law from advocating for a ballot measure.

Now the Wi-Fi network will be auctioned off in pieces because it cannot pay taxes.

Ohio-based DHB Networks owes the Boulder County treasurer’s office $87,000 in unpaid business personal property tax, and the county demanded the company cease operations unless it pays those taxes.

DHB also owes the city of Longmont. Longmont-based RidgeviewTel is running the network, at least until the Wi-Fi equipment is auctioned off Thursday — at which point, 400 to 600 customers will be without Internet access, RidgeviewTel CEO Vince Jordan said.

Though the city already has fiber assets that could be used for backhaul as well as other expertise it could use in continuing to run the network, it cannot step in to run a network that would be useful to the community:

While the city can step in and operate the system, it would be only for municipal needs — such as police, fire and utility services — and not to provide Wi-Fi to customers.

“Our hands were always tied,” Roiniotis said. “We could buy the system and operate it, but only for our own purposes. We can’t provide the retail part of it.”

The city’s hands also were tied when it came to campaigning. State law bans governments from spending public money to campaign for or against local ballot questions.

Though 400-600 people may not seem like a lot of people to leave stranded, many of those on the network were the ones that needed a low cost alternative. This is one of the reason some hoped for a last minute resolution to the impending auction.

The city doesn’t plan to bid on the Wi-Fi equipment because owning the equipment doesn’t make sense if the city can’t operate an wireless service — or even partner with a private company to provide it, director of Longmont Power & Communications Tom Roiniotis said after the council meeting Tuesday night.

Several residents told the council Tuesday night that they rely on wireless Internet service as a less-expensive alternative to Qwest’s DSL or Comcast’s cable broadband.

Some may believe a required referendum to offer retail telecommunications services is a good idea or at least a relatively harmless barrier as local officials should be able to demonstrate public support for such a significant investment (and Colorado's majority-support referendum is certainly less onerous than Minnesota's 65% super majority requirement).

While it is true that local officials should be able to demonstrate strong community support, the reality is also that a referendum allows absentee opponents a great opportunity to dump a lot of money into the community to confuse and obfuscate the issue while supporters are outspent (often on the order of between 10:1 to 25:1) and City Hall is prevented by law from supporting the referendum.

For this reason, we oppose such referendum requirement -- remember that these decisions remain accountable to the public via the democratic process. Additionally, many communities already place requirements for referendum on communities when they are financing the network, providing an additional check once they have developed a plan.

UPDATE: As for Longmont, the wireless network has found a new private buyer that will be investing in WiMAX apparently.

Publicly owned Wi-Fi in Oklahoma City Saves Millions

Last year, Oklahoma City launched the world's largest muni Wi-Fi mesh network (not residential use, just public safety and other muni uses). Shortly thereafter, they won an award for the public safety aspects of the network.

A GovPro story now suggests networks like this Oklahoma City network could be leading a renaissance for muni wireless networks:

For instance, three years ago, Oklahoma City launched a muni-wireless broadband network using equipment from Tropos Networks covering 555 square miles. Today it has been adopted as the primary network used by all city departments. 


Mark Meier, Oklahoma City’s chief technology officer recently indicated that the city has derived approximately $10 million in value from its broadband network to date. "Some of our critical public safety applications required redundant wireless connectivity, but the cellular data cards have remained virtually unused and handle less than 1 percent of our traffic which has resulted in significant cost savings for the city," he says.

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